This is proper five start hospitality. It was our second stay in the last 8 months. Although it was busy with graduation and Mother's Day guests, it never felt over-crowed. I just love The Maybourne experience.

In the heart of BH, this is what you'd expect staying in the area. And to be honest, less stuffy than what I had expected, actually quite down to earth.

Your staff was very, very helpful. Vincent Lago… concierge outstanding, super outstanding, also Tristan and Fox. Thank you so much.

The Maybourne has a lot of potential to be a great hotel. First the pros - location, housekeeping and room size. This hotel is ideally located and within walking distance to many restaurants and shopping in Beverly Hills. The cons - just about everything else. Each floor has rambling hallways that wind around the building and only 1 elevator bank. The room is large and well appointed but seemed to have many problems including a leaky shower (this was fixed within a day), A/C that did not get the room cold enough and poorly designed decor that was noticeably not level. The front desk called our room at midnight to check on something which woke us up. The staff outside of housekeeping were inconsistent. Some were great and good, others were arrogant and dismissive. Then there is the volume of influencers who are at the hotel which can be both entertaining and annoying to observe. Would not stay here again.

We have stayed at the Maybourne before and also when it was Montage, each visit was wonderful. This trip we checked in for one night and were upgraded because of American Express. We checked in and the front desk person showed us to our room. Once we had a chance to look around, it became clear that this room was less than adequate. Very small, virtually nothing impressive , and we paid over $1000 for the one night. I went back to the front desk and their solution was to put it in their records that we didn't like that room type....ok you must be joking....First, is this how you handle a room complaint and secondly, do they actually think we would come back??? Very poor customer service....They could have done much better!!