What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Usually I like Sofitel so I was expecting the same quality. As soon as we pulled up to the hotel, we were disappointed the marquee was hanging the paint was chipping on the entrance building. Our room balcony was molded. Caulking was hanging ,the hallways baseboards were disgustingly, dirty, and ripping from the wall, I have never seen such a dirty, Hotel. I believe it’s because they are joining with condos, and the owners don’t want to renovate or something. Oh, and I forgot to mention the gym the paint on the wall was all molded. They had water infiltration through the skylights. I was a little bit scared to be there.

Diabolical that this rusting dated & totally worn out musty smelling hotel is classed as a 5 star…a 3 star rating would be overly generous…will never trust Sofitel & associated brands ratings again & will go elsewhere….when you book a 5 star rated hotel that is precisely what you pay for & have a right to expect

Worst hotel EVER! Don’t go there Dirty, old, smelling mold, really needs a lot of love. If they don’t renovate it now maybe it would be better to demolish and start over. It’s a shame to call this Hotel a Sofitel. The only good thing is their employees.

So when it comes to picking up a hotel for a new destination you always go for the safest choice and by picking a 5 stars Sofitel hotel, you believe it will be great luxury but let me tell you that this isn’t the case in this one at all. The 2 stars rating is only for the great staff at reception and door and the service including the great house keeping. The hotel it self is a rip off for the price, we were given a smokers room upon check in and couldn’t have it changed due to hotel full capacity, it had a strong smell of old tobacco and the only solution they could come up with is spray an even harsher chemicals in our room and asking us to leave the room. The building is so old and requires urgent renovation, balcony is outdated with uncomfortable metal chairs. We also stopped going to breakfast because we couldn’t find much choice or selection for us. Cocktails are charged for 20€+ and food expensive for what it is. I really think Sofitel should be ashamed charging 1000€ per night using their name and branding and not offering any luxury in return ( a part from the fancy jewellery display at the lobby) We were lucky to find a room in the hotel du palais next door, the hotel puts the bar very high and is really the ultimate luxury experience.