The Artist Grand Hotel of Art

We stayed in the Grand Artiste hotel for two nights and had an amazing experience. Our room looked out to the Guggenheim Museum and was well fitted out. What really made the hotel was the staff, who were wonderful. Also, the breakfast, on floor 7 was incredible!!

Very nice hotel. The staff is perfect, helpful and polite. The breakfast, sitting across from the Guggenheim, is amazing. Fresh, plentiful ,good variety … and the staff going out of their way to make it a pleasant experience. What we didn’t appreciate so much was the restaurant Olio in the hotel which was fussy, too rich, pretentious and very expensive despite the excellent service.

If your looking for a luxury place to stay in Bilbao that goes beyond accommodation - immerses you in art,architecture,design & city energy-the ambiance & service, this hotel delivers. Wish we stayed longer… so extremely satisfied with the staff. Shout out to Virginia & team (Maria,Aliatz,Alex) Virginia was very friendly & pleasant, Maria being so welcoming during our check in. Maria at the dining area was on point with service. Definitely a great place to stay in Bilbao!!!

Fantastic location, very nice rooms and amenities. The staff were overall excellent. Surprisingly the hotel restaurant turned out to offer some of the best meals we had in Bilbao. I will return!!!

"We chose The Artist Hotel, part of the Preferred Hotels & Resorts collection, based on a recommendation that it was one of Bilbao’s top luxury hotel's. While its location across from the Guggenheim is central, that wasn’t a priority for us—and overall, the experience didn’t meet the standard we expected from a luxury property. The room was clean but small, with a super large, beautiful bathroom. Rooftop bar at sunset was a highlight, but lobby bar service was poor—we waited over 30 minutes before having to go the front desk to ask if it was even open, finally a server appeared to serve the guests. Bilbao’s Old Town was great, but persistent street vendors became uncomfortable. Also, shortly after our stay, I received a security alert about hundreds of compromised passwords. Can’t confirm it was from the hotel Wi-Fi, but it was the only digital issue in 3 weeks of travel. Decent for a short stay, but not up to the standard you'd expect from a Preferred Hotels & Resorts property.