Four Seasons Hotel Casa Medina Bogota

The Four Seasons Casa Medina is the best luxury hotel in Bogota, centrally located close to shopping, restaurants and nightlife. What sets the Four Seasons Casa Medina apart from the competition is the world class customer service delivered by the team under the leadership of General Nanager, Mark Bingle. The staff from the front door to the reception to the restaurants and to the housekeepers are all friendly, professional and respectful. You will not regret making the Casa Medina your base in Bogota!

We found this hotel based on the quiet neighborhood it was in and the reputation of The Four Seasons. When we checked in we were promptly greeted by two friendly bellman who helped us with our bags. Laura and another woman were working the front desk and welcomed us warmly and even persuaded us to upgrade our room. The suite was amazing with its various rooms and views and we felt very special. Our room included breakfast in the hotel where we spent each morning. Angie was the nicest waitress we have ever come across. She always greeted us with a smile and asked us how we were and how our night was and if we slept well. Since we were there for a week she really got to know us which was really great. Every morning I would look around for her before we chose our seats. She was wonderful. Every staff member at the hotel was above and beyond nice and friendly. The bellman, the restaurant, the speakeasy all super nice and helpful. We enjoyed the nightly turndown service and all the free bottles of water we were given. All the tiny details from the spa water and cookies in the lobby every day to little bookmarks left by the bed made our stay just wonderful. During the day the neighborhood is busy full of office workers and a younger crowd but after dinner everyone has gone home and the neighborhood is dead quiet and perfect for sleeping. We were happy to be in this neighborhood as opposed to Zona T or a more lively nighttime place. Again it was the staff that made our stay so special along with the amazing room. Wonderful experience highly recommend.

I feel compelled to write a review here because this is the ultimate hotel example of "two things can be true at once". Other reviewers are absolutely correct that this is not your "typical Four Seasons experience". However, the reviewers who comment on the awesome service and atmosphere are also correct. I stayed here four nights this past weekend and would do it again gladly. Pros: - Great location in a neighborhood filled with great bars and restaurants and a bit more authentic feeling than Zona T or Zona Rosa - Service is spectacular. Everyone with whom I interacted was awesome. - Historic mansion feel - Breakfast was great every day - I thought the whole experience was a good value but I will admit I am not an expert on Bogota's tourist economy - Dear God do not know where they get their mattresses or pillows but WOW! - New speakeasy very cool with amazing cocktails. Cons: - The downside of being historic and "old" is creaky floors, less than perfect HVAC, trickle showers, and small elevators. That is a "to each his own" trade-off. - The wine list was an after thought at best. I am not looking for Paris but even a couple of Chilean or Argentine selections from the higher end. Maybe there are supply chain issues here about which I do not know. - Road noise is material. If you are super sensitive to this you might want to consider another option. Bottom line is that if I was in Bogota this coming weekend again I would not even look for an alternative lodging location.

Every room has street or construction noise. It’s awful and really absurd to suggest that this is a Four Seasons experience, My first room had construction noise. It was absurd. Then they gave me another room with very loud street noise. Then they showed me two other rooms that had a lot of street noise and told me 1) this was quiet for them and 2) all rooms have a lot of street noise. Do not stay here. Called Amex Centurion and recommended they remove this from their Fine Hotels & Resorts program.

This is the best hotel in Bogota - I've worked here for over 30 years, and stayed at the Marriott, the Sofitel, the Four Seasons Bogota. Casa Medina is first rate all the way. Beautiful, spacious and comfortable rooms. The best imaginable staff. Great location in Rosales in the Gastronomic District. Really nice steam room. Fabulous food. Avoid a noisy room on Septima and you'll love it