I want to return to this hotel, as it was such a fabulous place to stay. I arrived in Bogotá feeling under the weather, and by the time we arrived at the hotel, all I wanted to do was get into bed. Such a wonderfully comfortable bed it was too. Sadly I was ill, so I spent most of our time in Bogotá in the hotel room. The doctor was called and hotel staff were wonderful in ensuring I had everything I needed. Cups of tea, a clean room, chasing up of medicines - everything was done with efficiency and concern for my well-being. Diana from the front desk (not sure of spelling) was so caring and concerned. I couldn’t fault the staff at all. Thank you all. Our room and bathroom were spotlessly clean, and perfectly appointed, and the ambience was calm and relaxed. So I need to return to Bogotá and Four Seasons Casa Medina to enjoy the whole hotel - I want to visit the speakeasy/whisky bar! And enjoy food in their restaurant also. Some guests might find navigation around the hotel a little tricky, with frequent changes in floor level meaning negotiating steps regularly. When I was feeling unwell, I had to rely on people to help me with the steps.

Upon arrival we found the rooms dirty and dust was collecting on almost all of the furniture. The food was mediocre, and all three of us got sick immediately and never left the hotel due to DYSENTERY, which had to be contracted at the hotel because we never left. We were all three sick for a week after returning as well. We obviously let management know, and the dismissed the problem and said sorry that happened to you. The reason I stay at the Four Seasons is to avoid things like this. This was not a 5 star hotel by any means. From the filthy rooms and spa and to the managment. Absolutely disappointed. There are many luxury hotels in the world unfortunately the Four Season has declined to keep up with them. I will no longer be staying at any of there properties. Sad to see such a great hotel slipping into motel 6 mediocrity.

We were in Bogota for four nights. The bed was extremely comfortable and my wife and I enjoyed the quiet and slept well. We enjoyed a fantastic breakfast, included with the room, each morning. The staff of the hotel were extremely friendly and professional. Their English much better than my Spanish!! I hope to be back soon to see more of the city and country.

There are nice hotels with great rooms and unique locations … very pleasant. But what really counts is the level of personal service. At Casa Medina you can find this very high standard of hospitality from every single member of the staff. Rooms are clean and beautiful, bar and courtyard great and peaceful, service & staff 100%! Thanks for a great stay, highly recommended, will be back for sure

Our stay was excellent and we were very please with the accommodations, the service and staff, the attention to detail and the overall experience. We loved the location and the ability to visit the city.