Fairmont Copley Plaza

Hello, we brought our girls from the UK to Boston for a little, fun, history and most of family time. We arrived on Tuesday and Danielle checked us in our room was not ready, took our number and told us we would be texted when our room was ready. we we check our bags with the bellboy who thought we were checking out and stated there would be a baggage charge. We went to your restaurant and had a mediocre meal I had looked forward to having clam chowder and this was thick and pasty. My wife's salad was fantastic so I at party of hers and the little ones were fine. We got our text and I went on to reception to complete the process and Danielle was wonderful. Our room was ice cold and we called down and apologies were give however they explained the hotel could either have heat or air and it was a warm day where air conditioning was needed. The sent up extra blankets but we were still cold. The weather levelled off day two and we were find the remainder of the stay. First for breakfast in your dining room. Not only did we wait 20 minutes for a table for breakfast it took 55 minutes for breakfast. This was atrocious here were were sitiing and wasting the day when we should be out and about. Our service man was frustrated and the manager came over several times to apologize and made sure we had update regarding our breakfast timing. Well 55 minimutes later a gentleman in a suit delievered our breast stated he personally wanted to deliver it since it took so long. We didn't understand that 55 minutes late is still in could have been your president and it still is late. The young lady manager stopped by again and offered to give us complimentary breakfast. We told her it didn't do no good since breakfast was included with our travel rates. She excused herself and came back a few minutes and told us. She was taking care of our breakfast this morning and our $80 credit could be used for lunch or dinner on the same day. That was wonderful as no one else offered a solution of benefit. The manager Denise then brought over the tablet scheduled out dinner reservation (we asked if we could have the same table and she said abosolutly. It may not this particulary table but you had four of them and anyone would suffice). She then made our breakfast reservations for the next four days as well as dinner reservations for us for an additional two evenings. She reserved us in time slots which were convenient and where we could get in and out quickly. We never had any further dining issues or hotel issues. Each day she would ask about extra towels, blanket and my wife liked the imperial tea which was not in our guest room so so she sent us away with imperial tea and honey each day. Denise was kind enough to make sure we had boxes of water before heading out and gave the girls food for the big star of your hotel Corie who we all adore. Our girls LOVED CORIE and each day they got a gew pellets of dog food to visit and feed Corie. And get lots of Corie kisses. We departed on Sunday and didn't get to say a proper good bye. Cheers to our maintenance man Coco who assisted us with heart twice and lovely Niki in front services who assisted us many time during our time with you! More Date of stay: April 2026

Just spent 5 nights on the gold floor of the hotel and it exceeded all our expectations. All the staff were kind and helpful but in particular we want to thank Kevin for all his help and advice (we will come back in the summer) and to Gilbert for his care and for looking after myself and my mum, thank you so much.

This hotel felt like a luxury experience on vacation. I cannot begin to explain what an angel in disguise Caroline was to us. Our flight was canceled and our airline was generally grounded after a bad storm. Despite airport issues and events at the hotel, Caroline was able to secure our room. I wish I would have been able to provide a proper in person hand shake and "thank you". She was able to take a huge stress off our shoulders. Thank you Ms. Caroline! Upon arrival, I'm positive I looked a frazzled mess. We were checked in by Gordon and he almost immediately put me at ease. He was so gracious and kind. When we walked into our room, I knew immediately we made the right choice. I was concerned about there being enough room for a party of three. It was a non-issue with a king and roll-away bed. They also brought an in room fridge almost immediately after requested. If you happen to have a breakfast package included, do yourself a favor and get in-room dining. It was absolutely wonderful having breakfast delivered before your big day out in Boston. It was such a treat to be catered to as you wake up for the morning ahead. The room in general was very clean and spacious for three. Thank you to housekeeping for the meticulous service. Beds were comfortable, even the roll-away as I was told. We never felt cramped. Lastly, this hotel is stunning. Take a beat and enjoy the architecture with the history. Go to the lounge!! The bar staff is fire! If you enjoy a cocktail, please make it a point a point to pay them a visit. The bartenders are amazing but so are the servers and host/esses. They deserve all the praise just as the door service. It got really cold one night and they were hot and ready to help usher us in from the freezing cold rain. Overall, I can't wait to come back. Thanks for the accommodations and service. The small details matter and stood out during our stay. We noticed! Big thanks to everyone that keeps this well oiled machine running. Looking forward towards our next visit!

I recently stayed at The Fairmont Copley Plaza and had a wonderful experience from start to finish. The rooms were exceptionally clean and very comfortable, making it easy to relax and feel at home. Our only complaint was the tiny bathroom but that is understandable, since the hotel was built in 1913. The customer service truly stood out—every staff member I interacted with was friendly, attentive, and eager to help with anything I needed. It made a big difference in the overall experience. The food was also a highlight of my stay. Every meal was fresh, flavorful, and clearly prepared with care. I would absolutely stay here again and highly recommend it to anyone looking for a clean, comfortable, and welcoming place to stay.

I have stayed at the Fairmont many times , and it is consistently outstanding. A grand old hotel that has beautifully maintained, the service has been universally incredible this trip. Every employee has gone out of their way to say “hello “ and go the extra mile.