The first night was not very pleasant, as I believe there could not be a smaller room in the hotel. I had made our reservations for a four night stay five months ahead and requested a king upgrade, was given a double,?? Anyway, Amanda the manager on duty later that night assured me that they would move us the very next morning. We went sightseeing and received a text that we had been moved. The staff moved all our things to a beautiful king deluxe suite on a corner with lots of windows. And to top it off, cheese and fruit platters and Prosecco each night!! We were so very happy. Amanda and the staff were extremely friendly and professional. They really made our stay. Thank you Amanda for your nice note as well. We will definitely return. Thank you.

We hosted our annual awards ceremony for over 400 guests at the Fairmont and it was such a breeze working with Lyndsay. She truly made us feel prioritized and had great attention to detail. We are looking forward to hosting another event this fall.

Diamond member. Not offered upgrade, rooms and hall ways are old and musty. Gold room was less then average. Would not go back and we travel a ton. Lobby is the only thing going for this place and restaurant downstairs. Shortage of staff called for hair dryer told us 55 mins

We had a terrific stay at the Boston Copley Plaza. We were greeted warmly upon arrival by Muhammad and Hajie. The Gold Floor team (Sophia, Jay, Rudy, Gilbert & Kevin) were outstanding & very welcoming. I highly recommend a visit to the Oak Room.... Top notch service !!

Lyndsay's guidance and commitment to delivering positive and successful event experiences from start to finish keeps our organization coming back to the Fairmont Copley for our annual gala. We know we can count on Lyndsay and the Special Events team!