Four Seasons Hotel Boston

Spectacular experience here! My husband and I celebrated Christmas with family in Boston and opted to stay here for the duration of our week-long holiday. We previously stayed at this location in the summer and likewise had a fantastic stay and experience at that time, very much in keeping with what you’d expect at a stay in the Four Seasons. The team here is truly top notch, from the front desk, to the bar and restaurants, housekeeping and beyond, everyone is kind and amazing at ensuring the very best experience that exceeds even the highest expectations. The rooms are beautiful, comfortable and well-appointed and we would arrive back to our room to fresh fruit and other delights daily. Staying here for Christmas week was even more special than usual, and the team very thoughtfully curated festive touches, from the decor, to the drink and entree specials at the restaurants, to the pastry department delighting all the guests with beautiful, delicious cookies every evening, paired with hot cider. On Christmas, the team gifted FS-branded silk sleep masks and left Lauderee macarons in the rooms. Just when you think it can’t get any better, they find a way to continually elevate and make every day feel special. In addition to the incredible staff, we love this particular location for the gym and “The Vault” that they have on every floor: snacks, candy and sparkling and still water machines available on demand. A huge hit for kiddos and adults alike looking for a treat! They also boast a cafe with baristas off the lobby for guests to order coffees and specialty drinks each morning gratis. This location is so thoughtfully curated to ensure an experience that delights. From beginning to end, the incredible staff here have thought of every detail and successfully and consistently deliver a world-class luxury experience, made even more special by all the festive holiday touches. We are already planning our return trip and cannot wait to stay here again.

The Four Seasons Boston is, like all Four Seasons properties, lovely and well-situated geographically. For the most part the team was great and I appreciated how fantastic they were with my family. For kids, by the way, the hotel has this great toy closet at check-in, and The Vault on each floor with complimentary snacks was a huge hit. My main issue came at check-out with a billing miscommunication. While not a huge issue, I left the experience feeling disappointed that the hotel did not seek to easily address the situation and create a positive result. My experience at Four Seasons is they never let the customer leave unhappy. I assumed that was a company-wide principle, but it didn’t apply in this case.

My husband was staying here for business, and since my son happens to be at BU… of course I had to tag along. And the second my husband said he was staying at a Four Seasons, it was a no-brainer. From the moment you walk through the doors, you’re greeted with smiling faces and the kindest people. The hotel is absolutely beautiful — whoever designed it truly did an incredible job. I love everything about it. The location is perfection: right by my favorite street, Newbury, with a gorgeous park across the way and the best shops and restaurants steps from the lobby. But I have to say… one of my favorite touches is The Vault. Every floor has its own little room stocked with snacks, chips, nuts, candy, sparkling water, still water, and ice. Such a fun, thoughtful touch — we LOVED that room. 😂🙌 We’ll be staying here every time we come to Boston. FS Boston, you have our hearts!

Right off, you’re paying for the location in Back Bay along the Public Gardens. You’re within walking distance of some great restaurants and shopping. I’ll also say the staff at the hotel was superb. We had a short stay as part of a pre-cruise package. Our room was very clean and well lit, something I’ve recently complained about at other hotels. The bathroom was fine, no obvious deficiencies. The room decor was a bit strange, or should I say unexpected. For me, the bed was too soft. But I like an ultra firm mattress, so this is my common complaint. Others will appreciate it. Overall a nice stay with a special “well done” to the staff.

We stayed here for a wedding weekend, and we picked the hotel for its location.It is very well situated near restaurants, shopping and the famous Newberry street. I had a mini suite (disappointing, not big enough and the bathroom had only 1 sink). My kids had a regular room which was quite big. The usual Four Seasons' service was lacking, the hotel itself is outdated and getting old, wear and tear was obvious in many areas of the hotel. Towels were thin and torn, a very disappointing experience, specially that it charges a lot. The breakfast area was nice, they had a good breakfast menu and the service at breakfast was very good. I think the hotel has a huge potential but unless they improve the quality and do some renovations I doubt I will go back.