Raffles Boston

I really wanted to love it- and I have stayed many times at the Mandarin Boston- but this just isn't in that class unfortunately. When I drove up, I waited a good chunk of time for someone to valet my car, and it took some effort flagging that person down. At check-in, where we're excited, taking in the lobby- I waited a good, solid 10-15 minutes to get to the checkin person. No one acknowledged me, no one said "we'll be right with you", no concierge stepped up and said anything, just stood around- actually behind another couple who was equally baffled. That at the actual check-in, they initially told me they didn't have my reservation.. actually told me "sorry sir, but we just don't see it". Pretty terrifying. I had a photo of the reservation number in my phone, but just as I pulled that up, miraculously she found it.. no real apology or anything. So what happened, there's that many name's.." I"ll never know- but it wasn't pleasant. The room is indeed nice.. oddly shaped (not their fault), some weird furniture, but nice enough. There's panels on the wall with various on/offs for lights, shades, etc.. Well, these things are so bright- it'll light up your bedroom at night, there's several of them. We had to cover them all up with towels - couldn't sleep otherwise. Bed very nice, excellent pillows. Bathroom just OK for this price point- shower great, regular commode, nothing special. Service is pretty nice- had a butler for some reason- we only asked him 1 thing, to help us get a reservation for dinner at their restaurant: and he couldn't- I guess he got us in at a high tip table near the bar if that counts, which we could have probably done. Gym is above average. Service/housekeeping is solid above average- really did a fantastic job. Wanted a nice view and didn't get one. Breakfast was 5 stars, I'd give it 6 stars if I could. Amazing service, and really good food. We didn't wait even a second to be seated (I saw others had complained), but we did make a reservation. They really greet you warmly when you leave and enter- no question, they do go out of their way to make you feel special. They gave us gorgeous roses and gifts upon arrival- really amazing. So pros/cons: but for the cost/value, this was my experience.

Beautiful, fresh, stylish hotel offering good value at the time of our stay. I was pondering this or my usual Four Seasons and I was not disappointed.

Visiting from Scotland and went into the Blind Duck speakeasy for a drink with my family. Lovely staff and a Lovely atmosphere including a great view! Did have to have ID and a photo of my passport which was slightly inconvenient (not the ID but the passport photo as wouldn’t normally keep one however I was lucky) Some great options for drinks, we ordered 2 Aperol Spritz, a Gin and Tonic and a Spicy Margarita. All of which were $20+ and not $20+ quality unfortunately. The Aperol Spritz were flat and so was the Gin and Tonic. The Spicy Marg was maybe just not to our taste as it was very peaty and tasted slightly like a cigarette- not quite in a good way… However like I said, staff were attentive and helpful and the popcorn/nuts was a nice touch!

Incident report September 24 FILMON, Raffles Boston To Whom it may concern, I am writing to report an extremely unpleasant 11 minute phone call I (room 1110) had with Filmon from 1:35-1:46 (am), 24/09/25 at Ruffles Boston. I was inquiring about a late checkout with Filmon, he offered it for room 1110 but not room 1111. I understood that only one room was available for late checkout and requested that it was granted to room 1111 instead of room 1110. Filmon rejected this without providing me with an explanation. I then requested a phone call with Filmon. At first the conversation was amicable, but Filmon was unable to provide me with answers to my question. Thus, I continued trying to understand why Filmon restricted the late checkout to 1110 and not 1111. However, as the conversation progressed, he started to speak over me. This along with Filmon’s argumentative tone from the start gave me the impression that Filmon was deliberately stubborn and unhelpful. Keep in mind, until this point Filmon was unable to provide me an explanation and simply repeated “we are fully committed tomorrow”. I grew increasingly annoyed with Filmon in which he responded with “Just because you paid to stay in these rooms doesn’t mean you are allowed to speak to me in this way”. This level of unprofessionalism is not what I expect from your establishment. All the staff I have encountered throughout my entire stay have been super kind and helpful, especially Kate when we checked in at night on the 22nd of September. My previously positive impression of Ruffles has been completely overturned by tonight's experience. I will not longer stay at nor recommend this hotel. Regards, Kitty Wong

Beautiful and extremely clean rooms. Lots of street noise/construction noise, including throughout the evening, made sleeping difficult. On site restaurant was OK - but service was very slow. I was surprised hotel did not have turn down service, and little to no service from the “butler” assigned to each room. Overall, a beautiful property but service could be improved to match the five star price.