W Boston

W is in a good location for seeing the sights . Service is limited, breakfast wasn't the best to be honest, drinks in bar very pricey. Our rom was beautiful however and kept spotlessly clean on a daily basis. We were located room 809 and although a beautiful room it was really noisy with the constant drone ( that's sounds quiet ) it certainly wasn't. It kept us awake every night.

Nice hotel with good location near Boston Commons. Friendly and helpful staff. Reasonably clean. Lawlessness is a problem though in Boston. Both Friday and Saturday night ‘street takeovers occurred between 2-3 AM where there was street racing and at least 2 cars parked in front of the hotel playing Spanish language rap music such that was so loud - the volume was >>>> than a TV. No sleep. This was obviously coordinated gang activity as two cars parked directly across the hotel - one with a woman dancing standing her sunroof while playing the music. A second car had a thug patrolling the sidewalk by her car. There were no visible weapons. There were also no police. Clearly Boston has made a decision to not to do anything about this type of intimidating terrorism. I spoke with the front desk and they said I could call 911. I could tell they felt powerless too. I expect this in Chicago or parts of LA but never before in Boston.

Jenny was the absolute best! I was at this property dealing with a death in the family and Jenny really went out of her way to make sure that i had the best stay. The property, location and everything else was perfect but when I told Jenny at the front dest why I was staying here, she went above and beyond to help me make both travel arrangements, made sure I had all the tools that I needed as far as a printer and such and just really felt bad for my situation and showed so much kindness. Thank you Jenny for making a bad situation much better!

I travel extensively for work and stay at hotels of the same, higher and lower class as the W in Boston but the service I receive at W Boston is personalized responsive and the most authentic of any hotel. I have stayed several times, often for the Boston marathon and then occasionally for business or pleasure. This weekend I had planned 2 nights but due to the weather I had to at the last minute change to one. They could not have been more helpful. They also always answer the phone and accommodate my preferred room type. The staff at the welcome area, James and his team are polite and very helpful. The people on the insider team who answer emails, Emanuele, Ongie and team are fast and helpful. ... and the rooms are clean and pleasant. The food in the lounge is good and again the staff there are great (our server Sharon was very friendly and efficient! I cannot wait to go back to the hotel for the Boston marathon in April. Thank you!

Update: And just when we thought things couldn’t get any worse — at 12:13 a.m. on November 2nd, the fire alarm went off, waking up our entire family. It turned out that a fight had broken out downstairs in the bar, and someone pulled the fire alarm. The chaos was followed by loud sirens outside as fire trucks and police arrived at the hotel. ———————————————————————— This is probably one of the worst expensive hotels I’ve ever stayed in. We paid over $600 a night for a “mega king”room, which unfortunately faces a main street. It’s so loud at night that not even a baby sound machine can mask the club bass, car horns, loud mufflers, and sirens that go on throughout the night. I spoke to the front desk this morning about the noise and was told that I could downgrade (at my own cost) to a room not facing the main street — otherwise, we’d just have to deal with it, even with our 11 month old. That’s truly absurd. The windows are clearly not double-pane, and for the price we’re paying, this level of noise is completely unacceptable. On top of that, breakfast at this hotel is extremely overpriced. We were given a $96 daily credit, but we never spent less than $120 (including tip) for breakfast for two adults and one baby. Drip coffee is $8! One hard boiled egg is $5. Prices are just shocking.