W Boston

First stay at a W property in years as I am a Hilton Diamond guy. We stayed at the Doubletree Downtown Boston before our two week cruise to Canada and were very disappointed. On the other hand we thought the W, located in the Theater District was spot on . Front desk customer service was above and beyond Including the Concierge, The on site restaurant was quite nice, Our room was on the 12th floor and was clean, large and comfortable. They call their staff STARS and we found this to be a fitting name, The only negative thing to report was the room is very noisy on a Saturday night. When the clubs close the crowds get loud and kept us from a good nights sleep, A great property with a wonderful staff. Will stay here again if we visit Boston another time .

This was our fifth time staying at the W Boston and there are many reasons why, 1) high energy and great staff. Special shout out to the concierge team. Jean -Paul and Emanuel helped planned several special dinners for our graduation celebrations. They went beyond to ensure that we had great places to dine during this really busy season. 2) The location is ideal 3) the room was spacious and bright I could go on but I am running out of characters! Great place to stay m Boston!

W is in a good location for seeing the sights . Service is limited, breakfast wasn't the best to be honest, drinks in bar very pricey. Our rom was beautiful however and kept spotlessly clean on a daily basis. We were located room 809 and although a beautiful room it was really noisy with the constant drone ( that's sounds quiet ) it certainly wasn't. It kept us awake every night.

Nice hotel with good location near Boston Commons. Friendly and helpful staff. Reasonably clean. Lawlessness is a problem though in Boston. Both Friday and Saturday night ‘street takeovers occurred between 2-3 AM where there was street racing and at least 2 cars parked in front of the hotel playing Spanish language rap music such that was so loud - the volume was >>>> than a TV. No sleep. This was obviously coordinated gang activity as two cars parked directly across the hotel - one with a woman dancing standing her sunroof while playing the music. A second car had a thug patrolling the sidewalk by her car. There were no visible weapons. There were also no police. Clearly Boston has made a decision to not to do anything about this type of intimidating terrorism. I spoke with the front desk and they said I could call 911. I could tell they felt powerless too. I expect this in Chicago or parts of LA but never before in Boston.

Jenny was the absolute best! I was at this property dealing with a death in the family and Jenny really went out of her way to make sure that i had the best stay. The property, location and everything else was perfect but when I told Jenny at the front dest why I was staying here, she went above and beyond to help me make both travel arrangements, made sure I had all the tools that I needed as far as a printer and such and just really felt bad for my situation and showed so much kindness. Thank you Jenny for making a bad situation much better!