I honestly wasn’t expecting much from this hotel and yet was pleasantly surprised. Rich in customer service got me everything I needed and did so quickly. Room service came exactly on time. Food was hot and delicious. Only issue I had was that the bed seemed to be a bit worn. But it did not affect my sleep. I’ve had this at the Ritz and Four Seasons. The hotel chains just don’t want to replace the beds because they’re expensive. Still great experience. I’ll be staying at the W more often.

Great location great hotel great enetertainment.Right in theater district if you like clubbing all the night clubs next door plus all the restuarants.Has a very crowded bar area plus a nightclub in the basement.Ostra across the street for best seafood and other restuarants within walking distance. Great security at the door.

I was here for a business trip. They had room service breakfast delivered promptly at 6:30 am every morning that I needed it. The hotel swiftly handled a noise complaint. The rooms are spacious and well appointed. The staff was very friendly and welcoming. I would stay here again.

Was visiting Boston for my wife's 50th bday. The hotel upgraded our stay and left us some nice surprises in our room on arrival. Thank you to Courtney for this especially. The hotel is very well placed to in the city with most things walkable and shops and restaurants close by. Nothing was too much trouble for the staff throughout our entire stay. Would definitely stay again.

Sharon Z. at the Front Desk at the W Boston. Was exceptional!! She was so helpful and gave me so many ideas of what do in Boston. She checked me in so quickly and got me off to my room pronto. She was kind and warm and very knowledgeable. 5 Star Service!!