NH Collection Brussels Grand Sablon

My wife and I travel frequently to Brussels from the UK and always stay at the NH Collection in Sablon. The rooms are spacious, well appointed, clean and have great views of the wonderful church and square. Breakfast is second to none. The food is all very fresh and there is immense variety. Staff are plentiful and most helpful. The reception and housekeeping are very efficient, and in a charming way. Nothing is too much trouble, and you are made to feel comfortable with your requests. Underground secure parking is excellent. All in all, this hotel is superb.

We were pleasantly surprised on arrival at how lovely the Nh Collection Grand Sablon was when we checked in on a recent trip to Brussels. We were allocated our lovely suite overlooking the square almost on arrival which was great. The Grand Sablon is in an excellent central location in Brussels close to everything you're likely to want to do including getting to the station. The staff were attentive and caring. Breakfast was excellent and a HUGE call out to Fabian who went beyond anything expected with nothing too much trouble for him. We were also very impressed by Carlos Americo the hotel's Guest Services Manager who was very interested in hearing our feedback on the hotels evening turn down service ( or rather lack of it ) This was a BIG disappointment during our stay. We had anticipated much more from the evening house keeping team. Having booked a suite at a considerable cost we had at least expected the room to have the curtains pulled and used cups and plates washed up, with tea bags and bottled water replaced. It would also have been good to have had the bed made up where we'd had an after noon nap. We were informed by reception and housekeeping that we were only entitled to one bottle of water per day between two persons, and that there was no official turn down service even for guests in suites, but it could be provides if requested which we did. Our expected turn down service just didn't happen, and even after we reported it to the front desk on our second night of our 5 night stay, it actually got worse thereafter. Come on Nh Hotels why oh why are you being so tight with water and then telling the guest . " if you need any more water than you're one bottle, drink the second bottle in the mini bar and pay for it." Tea bags and coffee pods should also in our opinion be replaced as required ,but this didn't happen either, and we had to literally beg tea bags from the house keeper in our corridor. Why did you spoil such a good stay with such minor details and what appears to be greed ? Thankfully Carlos made us feel valued and understood, and he showed sympathy and understanding where no one had wanted to listen on reception. We would love to come back, but things need to change.

This hotel is in a great location. There is so much within walking distance while the overall location of hotel is quiet. The do not disturb button can be difficult to operate so I asked the front desk to not send in housekeeping, but the message may have gotten lost (worth noting if people want their privacy). Overall the service was friendly and professional.

We had a lovely stay at this property. We initially booked a junior suite and were very pleased with the size and layout. When there was a problem with the pull out bed, the staff handled it promptly shifting us to another room to ensure we had the pull out couch that was needed for our child. The rooms were clean and comfortable and tastefully decorated. The front desk staff was friendly and knowledgable (we got some great recommendations from them). The location was walkable to grand place and museums.

Excellent location near the city center. We enjoyed the breakfast a lot of options for the kids they loved fresh waffle