NH Collection Buenos Aires Jousten

Through no fault of the hotel, we only spent 14 hours here out of a booked 3 nights. We arrived mid evening. From the photographs you can see there are steep steps up to the lobby. These can be a problem if you are not directed to a side door round the corner. We weren't on arrival but were on departure. Once in the lobby, there is a lift to all floors. Overall the decor is dark both in the rooms & in the corridors. Rooms & bathrooms are of a decent size & layout. The restaurant is in the lobby, open until 10pm. Service was slow but we did get an edible meal. It was very quiet. Breakfast was also served here. Again, adequate but not outstanding. I can't comment on location as we did not have anytime to explore.

Staff friendly and helpful. Rooms clean and comfortable. Kettle and coffee machine in room, with small selection of coffee pods and tea bags etc. More can be obtained from reception. Buffet (continental) breakfast was excellent. Plenty of choice. Omelette made to order. Good location for many attractions. Overall, very happy with our stay.

We have never stayed in such an appalling Hotel. Room was dark and dingy, toilet seat broken, Shower screen glass was all chipped and dangerous, Shower over bath, not good at all for people like me with restricted mobility. Asked to be moved but told only room was exactly same, fancy having two rooms with broken toilet seats etc. Next day, due to Lightening strike by Municipal workers we asked if we could check out late. Receptionist didn't realise we understood Spanish, one said we could stay until 5.00pm, other said no kick them out at 2,00pm. On arrival, you are faces with steps resembling the North Face of the Eiger, receptionist stood outside smoking so you have to enter through a fog of Nicotine. Apparently I agent requested this room, supposedly a superior room, well I guess it was superior to sleeping on the streets.

Highly recommended to stay at this hotel in the downtown area walking distance from many attractions. Price is right and service is perfect.

Comfortable chain hotel. The premium room was spacious and comfortable with a nice street view from the 6th floor. Front desk staff were helpful. Excellent location.