Palacio Duhau - Park Hyatt Buenos Aires

Fantastic property with phenomenal restaurant, service and staff. Jeanne, the sommerlier was fantastic and Gonzalo the team lead went above and beyond for us.

We booked under a Guest of Honor reservation and therefore entitled to Globalist benefits. Unfortunately, this was the worst hotel experience I have had, and it fell far below Hyatt’s stated standards and promises to its most loyal members. Despite the Globalist status, we were assigned to a room on the lowest floor—with no upgrade whatsoever, not even to a better room within the same category. What is particularly concerning is that I have seen multiple Globalist guests of the same nationality as ours reported on social media that they were also assigned rooms on the lowest floors. I would like Hyatt to investigate whether guests are being treated differently based on nationality, as this would be completely unacceptable. Additionally, the handling of our late checkout was unprofessional. We informed the concierge one day in advance that we would be using our guaranteed 4 PM late checkout benefit. On the day of departure, we were delayed due to an emergency issue. We went to the embassy and returned to the hotel at approximately 3:45 PM. At that point, we politely asked the concierge whether it was possible to extend checkout by an additional 30 minutes to 1 hour so we could finish packing, even with an additional fee. The response we received was that other guests were “waiting for the room” since 3 PM because of our late checkout. It's okay to not accommodate our request, but the way this was communicated made us feel blamed for simply using the benefits we were entitled to. The service this hotel provided did not match the price. I would never come back and certainly would never recommend it.

The bar was high with my expectations. This is not a typical chain hotel but a unique elegant mansion converted to a hotel some years ago. We had a 1 bedroom suite which was one of the nicer suites we've experienced anywhere in the world. It was not particularly massive or over the top luxury...but...it had a dense elegant feel to it. Each room, each closet, each feature was...perfectly appropriate. AC was VERY effective and the sound of the fan served as the best "white sound" we've encountered for strong sleep! Huge tub was a good size for one or two. Huge Shower, with long shelf and sit down bench, was more a shower room than a shower. But, it worked for quick or leisurely showers of one or more people. Shelves, display, and towels were in abundance. Twice daily service was not optional, it was mandatory and perfectly executed, and kept things feeling just right. Finally, our room came with Butler service. I'm not a big butler guy and figured that would not be a big deal. How wrong could I be? Wrong! Denise and Francisco were both so very helpful and a delight to interact with. Francisco took over helping with our Delta lost luggage. Denise kept us properly anticipated at the eating venues. Both were well trained and helpful without being intrusive. There is no way we will not return if we're ever in Buenos Aires again!

The Park Hyatt hotel was an incredible experience. Throughly enjoyed our stay and everything you need is onsite. From great restaurants to a spa and pool this hotel will provide a truly resort style experience in a major city.

One of the most opulent hotels in BA. Massive stone place that takes up the entire block. I usually like the Park Hyatt brand and one of my favourite hotels anywhere is the Park Hyatt Beijing, but this hotel was not for me. I spent Hyatt points to stay here as the cost is exhorbitant, and it has to be given the presumably extreme fixed cost of operating a place so large. Is it bad? Not at all. I am just not the market that appreciates what it gives. I feel it is geared more towards the people who say "look where I am staying". The hotel itself is art. I found the room clean, quiet, and functional and had a relaxed enjoyable stay., but there is little memorable about it (as I write this 7 months after staying there). The staff is certainly friendly, helpful, and go the extra distance to be sure you are getting what you need/want. It seems to be the centrepiece in an extremely upper end neighbourhood. If you like opulance and service to match, it is hard to find a better hotel in BA. This place is near the local airport, convention centre and I could easily walk to a number of high-class hotels, and one family owned place which is great. Okay. One more Park Hyatt off my list. Again, I found nothing wrong with the hotel, which says a lot by itself, I is simply not my style.