Shangri-La The Marina, Cairns

We stayed at the Shangri La Cairns for a week over Christmas and could not speak more highly of it! The property really made our tip I believe and look forward to returning. The joy started before our stay as I had a complimentary upgrade the I got through as a Shangri La members benefit that was set to expire in Feb so booked the trip up and so happy we did. Check in process was warm and smooth; Ellen (I believe was her name) checked us in and was so lovely to deal with. I will say the 100 AUD per night bond was steep, but they charge the same in Sydney. The lobby was pleasant and airy too. The real attraction was the room; we stayed in a Horizon Club room which was stunning. Beautiful views all across the marina and onto the mountains in the distance. The room itself was massive with a L shaped couch and a massive balcony. The bed was as I expect from a Shangri La, very comfortable with great pillows. The bathroom was spacious and had a glass wall which I loved as it allowed for plenty of natural light. Separate shower and toilet which I wish all hotels would do! A comment on all Shangri La properties but I love the attention to detail, everything is branded which adds to the premium feel. One negative is there are not enough power sockets in the room, which means you couldn't charge your phone next to the bed. 4 water bottles were in the room and replaced daily, another thing I wish other brands would learn from Shangri La. Horizon Club was also a real positive, it had a calm atmosphere and very friendly staff. We particularly enjoyed dealing with the French lady who's name I cannot remember unfortunately. Was very impressed with the food selection. Breakfast was almost identical to what they serve at the main buffet (which you also have access to too) and evening canapes you could easily eat as dinner. Great variety all with seafood/Asian influence which we liked. The lounge also had all day drinks and pastries which were great as you could swing in at any point and get a soft drink or as we did escape the heat for a bit with a cup of tea/coffee! The pool was good, never to crowded and excellent cocktails! One note was the loungers which were so comfortable - we spent nearly the whole trip just lounging by the pool! The staff as always, were excellent. Food and drink was cheap by the pool which I wasn't expecting! Location is fabulous, right on the marina for day trips and the esplanade right on the other side. It is also positioned in such a way where you are out of the business of the town centre which makes it feel calm. So many excellent restaraunts. I would especially recommend Prawn Star and Salt House to anyone visiting. Overall, it was an excellent stay and I have no real complaints. Can't wait to stay again.

I recently stayed at Shangri-La The Marina, Cairns and had a really enjoyable stay. The view from the room overlooking the marina was fantastic, and the overall service throughout the hotel was attentive and professional. I did unfortunately leave a valuable personal item behind in the room, which was entirely my own mistake. I contacted the Duty Manager, Bert, and from that point on the experience was outstanding. Bert and his team genuinely went above and beyond to locate the item and keep me informed along the way. Their care, persistence, and willingness to help made a stressful situation much easier. Mistakes can happen, but the way they are handled says a lot about a place. The support I received, combined with the quality of the accommodation and service, really reflects the standard you expect from a hotel like this. A big thank you to Bert and the team — very much appreciated.

This is more laid back than your city Shangri La hotels. It’s been freshly renovated by the looks of it and my room was bright and had a lovely view of the Marina. Bathroom was big with walk in shower. It’s really close to the Esplanade and adjacent to where the boats depart for Barrier Reef tours. The pool area is big and the sun loungers are comfy. Staff are friendly. A special mention for Nao on reception. The check in welcome is the most important part of the stay for me as it sets the tone. Friendly, welcoming and knowledgeable. She was very helpful. I would definitely stay here again.

The accommodation was appalling, the room was dirty, fixtures and fittings were broken & rusty peeling metal on table lamp, spills of tea/coffee on doors. TV was plastered with a old peeling label; dust on bed frame indicating it hasn't been cleaned in some time. Outside lounger cushions were very stained and dirty. The whole room needed a clean up, paint and inspection by someone who actually cared about the standard of the hotel. Executive lounge was shabby and dated, good was poor and little of it. The We booked a 5 star hotel and I wouldn't even give this a 2 star

Shangri-La is, in our opinion, the best choice for a hotel in Cairns. The location is perfect. Right on the marina and within walking distance of almost everything in the town. The room was lovely with a nautical theme and comfortable beds. We had a room overlooking the mountains and marina with a balcony that we highly recommend. It was great to sit out on the balcony at night overlooking the boats and the boardwalk. There are tons of restaurants along the boardwalk right beside the hotel and it is an easy walk into the centre of town. The hotel staff were friendly and helpful with whatever we needed. Highly recommend.