The Royal Sonesta Boston

I really like this hotel for it’s location - right on the river front and easy to reach the main area of the city centre. The staff at reception area really friendly and welcoming on arrival, and happy to help with any requests throughout your stay. The lobby area is spacious with plenty of comfortable sofas if you need to spend any time there, as well as there being some complimentary drink offerings. My room was at the rear of the property and had a nice view over the river. While not the most spacious and being an awkward shape it was modern and clean. There was plenty of storage and loads of electric sockets next to both sides of the bed, as well as controls for the various lighting options in the room. There was a coffee machine provided as well as a couple of large bottles of water, and an empty mini fridge. The bathroom was a great space, decorated well with a great walk-in shower and lovely toiletries. Plenty of towels were supplied and there was good lighting with mirrors. Again, everywhere was spotlessly clean. The room gave a great night’s sleep and the only issue was being located next to the elevators, which could be quite audible at times. I did find the food offerings in the hotel a little lacking - there’s a small coffee shop which closes early afternoon, and a single restaurant for breakfast, but with a menu and no buffet offering. There’s also no option for room service. But being in the city centre there are nearby alternatives. Overall it was a good stay offering reasonable value for the prime location. I’d certainly stay again when I’m next in the city.

One problem after another. Check In: 1. Charged us for 2 nights over $1K when our room is already paid for by the Travel Company. Receipts shown. 2. Held $$ for incidentals that Travel Company already has covered. 3. No breakfast included when Travel Company has it included. 4. Connecting room door wouldn’t lock & maintenance never came to fix. We fixed it & someone tried to come through while we were sleeping. Drinking water, terrible coffee & creamer & soap included. 5. Very small bathroom with banging water pipes anytime we or neighbors turned on the water. No washcloths. 6. Day 2, nothing straightened out about room/charges after front desk said they would check into things and call back, Never a call back. 7. Day 3, Travel Tour Guide arrived and straightened things out. 8. Traveled throughout New England & returned to this hotel to a noisy small room. All the traffic noise bounced off the buildings all night. 9. 10:30pm, 5-6 Entitled 20 Something’s partying outside our room, sitting on the floor hooting & hollering as if they are the only people in the hotel. I kindly took care of the problem. Last day here, let’s see what BS happens next.

We stayed 3 nights at the Royal Sonesta Cambridge in August following our first visit 12 years ago. The hotel is in a good location if you want to be on the edge of the main tourist area and on the Cambridge side of the Charles River, thus allowing beautiful views of the Boston Skyline. Our second visit didn’t get off to a great start. We booked a river view room and paid an upgrade for a balcony. The allocated room had a partial river view and a very small balcony, with no room to sit on, standing room only. We requested a move of room following our first night stay. Our request was granted by a very helpful member of staff, at no extra charge. Our second room had a specular view and resulted in a lift to our mood. The hotel rooms (we had 2 during our stay) and the public areas are in need of a makeover, the hotel has a tired look about it. We used the pool facility once. We were denied access on the second day for no apparent reason. Other previous guests seem to have experienced a similar situation. We did not use the restaurant facilities so we were unable to comment on the food, however, an observation seemed to suggest the food was quite expensive.

The view from our room is incredible. The beds were comfy and lots of space. Like w all places we've stayed in, never enough places to hang wet towels ...room was clean...what a treat to stay here

⭐⭐⭐⭐⭐ I recently had the absolute pleasure of staying at the Royal Sonesta Boston while at a conference, and I can confidently say it’s a five-star experience from start to finish! The hotel’s location along the Charles River is stunning, offering breathtaking views and easy access to Boston’s key attractions. A special shoutout goes to the General Manager, Mark Jeffery, who truly stood out with his exceptional leadership and warm hospitality. His dedication to ensuring every detail of our stay was perfect made all the difference. The dining options, especially the riverside restaurant, were a delightful bonus! Awesome hotel experience —well deserved five stars ⭐️