Kempinski Hotel Cancun

From the moment we arrived at the Kempinski Hotel, we were met with a level of service that was warm, attentive, and genuinely personalized. Every interaction—from the front desk to the poolside staff—reflected professionalism and true hospitality. The property was immaculate, with our room being thoroughly cleaned not once, but twice daily. The pool area was beautifully maintained, offering a serene and relaxing atmosphere perfect for a restful getaway. Poolside service was prompt and friendly, enhancing the overall experience. Breakfast each morning was a delight—diverse, fresh, and flavorful. The poolside menu was also impressive, and dinner offerings exceeded our expectations, both in taste and presentation. Throughout our stay, we felt completely safe and well cared for, with staff always available and eager to assist. Leaving was genuinely bittersweet—we even hugged a few of the team members as we said goodbye. The kindness we were shown made a lasting impression, and we are already looking forward to returning. Kempinski truly feels like one of Cancun’s best-kept secrets. A heartfelt thank you to the manager and the entire hospitality team. Your dedication and care did not go unnoticed. We’re incredibly grateful and hope that many more travelers discover this gem in the days to come.

This was quite possibly the worst experience I have had at a supposed “5 star Hotel”. Unfortunately an unforeseen immigration issue prevented my fiancé from meeting me in Cancun so I had to alter my plans at the hotel. I arrived today (Sunday) and was greeted by the front desk staff named Aaron. I had to make an emergency modification to my reservation and Aaron directed me to call Amex for this considering I used them as my third party intermediary. After I got someone at Amex to help Aaron I put them on the phone with Aaron and he said that Amex had to call the back reservation department. Amex then called that department and after about 15 minutes of waiting Amex reported to me that they were unable to help me with my reservation because there were no managers available. I then asked Aaron about this and he said yes “I am the only one that you can talk to”. He basically sent me on a wild goose chase and wasted my time. He was extremely unprofessional, unhelpful and lacked any sort of general customer service skills. I got so fed up with the lack of service I booked at the Waldorf not to far away and had a much more pleasant experience. The limited time I wad there I saw extremely large cockroaches and stray cats everywhere. Buyer beware! Definitely not worth the money for such disgusting customer service and cleanliness!!!

If you’re looking for a hotel in Cancun with the charm of a traditional luxury hotel look no further it’s truly incredible. We checked in after having an unpleasant experience at the Hyatt playa del Carmen ( avoid it is shocking) we opted for the all inclusive package and don’t think we have ever experienced service like this anywhere else in the world from the quality of the food to the staff. Michelin star quality fine dining. We read a few reviews that said the hotel is tired. If you call beautiful chandeliers and marble floors tired then yes it is lol.

EXCELLENT HOTEL. Excelent service, from their reception all the way to room service, restaurants. Clean, majestic. The breakfast. True spirit to serve. Amazing facilities. Get a massage it is all 100% goodness. All mony well invested. I highly recommend for people who value money towards tier one service.

If you're looking for a place where you can truly be pampered, this hotel is a perfect choice. Unlike other bustling venues, you won't find large noisy crowds or have to fight for a seat here. Instead, the hotel offers a peaceful and relaxing atmosphere, where exceptional service ensures you can unwind and enjoy your stay. The absence of blaring music allows you to soak in the soothing sounds of waves lapping against the shore of a beautiful crystal blue ocean. Dining options abound, both within the hotel and just a few minutes away, catering to every palate. Additionally, the hotel is a short 20-minute drive from the airport, making it highly accessible for a day of sun and sand. All of this comes at a reasonable price, making it an ideal choice for your next getaway.