overall good. service from Philemon was excellent. however the person siting on the desk downstairs was terrible!! unfriendly, plain rude. please replace her asap.

The unit has a tired - curtains and bedding and pillows old and used many times over . Currently there’s a building construction outside the bedroom window - terribly noisy and the windows are dirty due to building dust/

Once again, my wife and I, together with our daughter and her boyfriend, decided to stay at The Cape Royale when we were in Cape Town for the Cape Town Cycle Tour. Our luxury apartment with an open-plan lounge and dining area, was extremely spacious, clean, and well-furnished, including a fully equipped kitchen with modern appliances. The main bedroom with a comfortable king-sized bed, and modern en-suite bathroom with a lovely shower, was also spacious. The second bedroom also with en-suite bathroom was very pleasant. The apartment had lots of cupboard and wardrobe space, and the air conditioning units in the apartment were very effective. The property is in a central and convenient area, across the road from the Cape Town Stadium, and close to the V&A Waterfront. Once again, we were allocated our own safe and secure underground parking space, together with gate access cards. The rooftop pool with a deck area is an enjoyable place to relax, with impressive views of the surrounding area. Overall, we had a fantastic 2-night stay at The Cape Royale.

We stayed in an apartment managed by McStay. The apartment was nothing like the flashy photos on booking.com showing a big two-story well-maintained apartment with dining area, plenty of light, views, etc. It was a small, very dark and dirty apartment which badly needed attention. The bedroom was in a back-room with no window and a shower in the corner of the room. There was no dining area, there was only one window and it was towards two noisy streets with a total of 8 lanes, one of two chairs was broken (and there were only bar chairs), a cupboard door in the kitchen was hanging badly, the couch was disgusting, there were big holes in the walls, etc. The apartment was dirty and smelly, the fridge smelled badly and there was an insect killing trap on the floor. After we complained to McStay and demanded a new apartment, McStay sent a cleaner when we were out. You could barely tell a difference. Also, when we returned, the cleaner had left the door to the apartment with all our belongings wide open for any one to enter while we were gone. McStay informed us that they had no other apartments and they would send the cleaner yet again. As it was late, we stayed one night, and demanded a refund for the 2nd night. Despite several mails and calls, the only thing we heard from McStay was that it was against their policy to give a refund! It is no surprise that McStay has not reacted to further calls or mails.

I very much do not like leaving negative public reviews - I work in the travel industry and understand that things can go wrong and when they do, which happens, I always strive to resolve things directly with the property. Sadly this has not been possible as the management team of Cape Finest were not present during my stay, dismissed my first email with a generic response (without addressing the points I took time to outline) and then ignored my two follow-up emails. A plethora of things disappointed - noisy refurbishments are going on in the hallway which most rooms back onto; noisy fridge alarms sound each evening when the power is turned off; sluggish responses to simple requests; no toiletries in the rooms; no working safe in the room compromising safety; only being provided 1 key per room as the other key 'was missing'; very tired and dusty rooms. I work in the travel industry, have travelled to over 90 countries and stay in apartments and hotels about 30 times a year. I have never once encountered a property so dismissive of its guests or so derelict of empathy. Summary: great please to stay if you like interrupted sleep and have a loathing of hospitality.