While this is a beautiful, 5 star hotel, the best part about it is the helpful, smiling employees. From Felix at the rooftop bar, to Emilio serving breakfast, to Ronal at the consierge desk, to the gracious Housekeeping ladies, everyone at this hotel is totally invested in making your stay exceptional. Highly recommend.

Would highly recommend the Charleston Santa Teresa! I traveled with 3 other friends and we got two different rooms. The hotel was extremely clean and our rooms were serviced twice a day. We also enjoyed the breakfast each morning and the friendly staff. The hotel was extremely safe and in a great location close in walking distant to the town, restaurants and shops.

What a truly exceptionalhotel. The location was perfect as it was within the wall city. The lobby was absolutely gorgeous. Harry’s restaurant was very good. The check in process was smooth and they offered us welcome drinks of our choice. The staff from the front desk, to housekeeping were all polite, and went out of their way to help us. The bikes were really fun to ride around to Centennial Park and getsamani. And they were plentiful! I think I counted a minimum of 12 bikesone day. I can easily say it was one of the best hotels we have ever stayed at. We were a large group and had separate rooms for the kids. The hotel accommodated us by putting us in connecting rooms and that was really appreciated. The premium Seaview rooms were very large! Oh, and the breakfast was wonderful. There was a buffet, and in addition to that, you can order off the menu. All included. A true gem and I would not hesitate to stay here again ! I will do a separate review of Tau House and Click Clack Medellin as those were our next destinations.

I do not recommend this hotel. An expensive belt was taken from our room. I filed a complaint and this was the response: After following their security protocol, it was determined that the belts were not taken from your room. We were assured that they completed a very exhaustive investigation, and there were no findings on what have been a security breach or fault on their part. They were not at all accommodating and did not offer any compensation.

The hotel was beautiful, immaculately clean and the service was excellent. I love the location which is close to basically anything. Ronald in the guest services department was great and very helpful. Highly recommend this hotel, I can’t wait to come back.