Royal Champagne Hotel & Spa

Beautiful hotel greatly situated for visiting many of the champagne houses. Rooms are super nice and decorated in style. A few things though - reception staff should be better at “feeling” the mood of the guests. Had a few situations that made us uncomfortable. Also - the two restaurants are nice (one is a Michelin). We tried both and I must said it’s good but value for money and be discussed! Finally - the spa area is strange and I think the hotel would benefit from a spa expert from one of the Austria spa hotels in regard to interior design and floor situation plan. Overall a good experience. Will surely visit this place again in the future…

We came here for a second stay 15 years apart . It was as magical this time as our first time here . It’s undergone an amazing renovation and everything is exceptional. Staff , breakfast , drinks , dinner , room , ambience , faultless .

Stayed for 3 nights recently, having visited many times previously. It seems to get better and better, if that is possible. Undoubtably one of the very best hotels in France. The rooms are very well planned with every convenience and stunning views over the vines- the vendange was in progress. The three dinners in the Royal restaurant were sensational and will be long cherished. The staff under M Charlier are fantastic, charming, efficient and welcoming. The chef certainly deserves 3 Michelin stars. A tres bientot.

I've known about this hotel for a few years (it's exceptionally well rated by many sources), but I've avoided it because it's at the upper end of my price point and, too, though I love champagne, I'm less interested these days in tastings and visits to Champagne houses. I've done it in the past, I'm looking for other experiences now, in my retirement. But, with two days left in France and an afternoon flight from CDG back to the States, I thought I would give it a try for a two night stay. I was wowed by my visit! The hotel has that understated beauty to it and a fabulous display of chandelier crystals throughout the public spaces. All rooms have a gentle "champagne toned" palate, lovely and comfortable furnishings, spectacular bathrooms, and of course, views that you cannot find in most hotels that claim to be close tot he vineyards. So yes, the room was quiet, spacious and beautiful. But there's more: the staff had exceptional professionalism. Clearly there to meet the highest expectations of a demanding client base. Guests who are used to having everything just so. No request is too weird or too small or too large for the front desk. Just to give you an example -- I asked about the honey they sold in the gift shop -- whether it was warmed in its production. They didn't know. They located the beekeeper and gave me his detailed report. (Not warmed!) It was that way all along. Warm milk for my coffee in my room? No problem! On and on. And every time I passed the reception area or entered the dining room, I was greeted by name. How did they do that?? Do they quiz them on memorization before they hire? I like four and five star hotels. No question. But I don't like unnecessary pomposity or pretentiousness. This hotel had none of that in my view, the stunning chandelier lighting in the public spaces notwithstanding. The staff is friendly and warm. Their smiles seem genuine. I'm hooked! Next time I'm in Paris, I'll stop here at the end again. Easy access to the airport by train, beautiful walks through the vineyards and in the forests of Champagne and Spa treatments to die for. A truly magnificent, well run hotel.

First class experience in a wonderful hotel and beautiful setting. Everything is modern and very clean. Breakfast was outstanding and dinner was excellent at the on property restaurant. We had a driver to drive us to the vineyards and had a great champagne tour.