Royal Champagne Hotel & Spa

I've known about this hotel for a few years (it's exceptionally well rated by many sources), but I've avoided it because it's at the upper end of my price point and, too, though I love champagne, I'm less interested these days in tastings and visits to Champagne houses. I've done it in the past, I'm looking for other experiences now, in my retirement. But, with two days left in France and an afternoon flight from CDG back to the States, I thought I would give it a try for a two night stay. I was wowed by my visit! The hotel has that understated beauty to it and a fabulous display of chandelier crystals throughout the public spaces. All rooms have a gentle "champagne toned" palate, lovely and comfortable furnishings, spectacular bathrooms, and of course, views that you cannot find in most hotels that claim to be close tot he vineyards. So yes, the room was quiet, spacious and beautiful. But there's more: the staff had exceptional professionalism. Clearly there to meet the highest expectations of a demanding client base. Guests who are used to having everything just so. No request is too weird or too small or too large for the front desk. Just to give you an example -- I asked about the honey they sold in the gift shop -- whether it was warmed in its production. They didn't know. They located the beekeeper and gave me his detailed report. (Not warmed!) It was that way all along. Warm milk for my coffee in my room? No problem! On and on. And every time I passed the reception area or entered the dining room, I was greeted by name. How did they do that?? Do they quiz them on memorization before they hire? I like four and five star hotels. No question. But I don't like unnecessary pomposity or pretentiousness. This hotel had none of that in my view, the stunning chandelier lighting in the public spaces notwithstanding. The staff is friendly and warm. Their smiles seem genuine. I'm hooked! Next time I'm in Paris, I'll stop here at the end again. Easy access to the airport by train, beautiful walks through the vineyards and in the forests of Champagne and Spa treatments to die for. A truly magnificent, well run hotel.

First class experience in a wonderful hotel and beautiful setting. Everything is modern and very clean. Breakfast was outstanding and dinner was excellent at the on property restaurant. We had a driver to drive us to the vineyards and had a great champagne tour.

Wonderful hotel in beautiful setting. Best sleep I’ve had in a hotel, ever, the bedding is of excellent quality. The food was delicious every time, and so was the desert, yum yum yum. The team were all very helpful and friendly, special thanks to the reservation team that was very efficient and prompt in replying to all my queries.

The hotel is obviously one of the best in the world, its superb service and spectacular views makes it a must for travelers with very high standards. We will return but for a much longer period. As a side note, we travelled on and stayed at the Mandarin on lake Lucerne, no way as good.

Beautiful resort we were grateful to call "home base" for three nights in Champagne. Features every amenity you might want, very tastefully designed, and well executed by a highly profession staff that defied the stereotype of "snooty French people" (with the possible exception of one woman working the spa desk on our last night). The bar menu and included breakfast overshadowed the core dinner offering from Le Bellevue (we did not try the Michelin-starred restaurant), but in any case, the views from the terrace overlooking gorgeous vineyards were incredible. The infinity pool is similarly spectacular, but arguably outdone by the indoor pool and jacuzzi. Only criticism would be lack of any actual servers from whom to order drinks, though we didn't see many guests spending time at the pool on our one (hot) afternoon there... as guests presumably prefer to spend their days tasting Champagne! Lobby and lower level are stylish, yet comfortable and inviting areas, and we loved stopping by the glass Champagne cellar downstairs to play backgammon on their wonderful board table. Our suite was also very well equipped and service was generally outstanding. Certainly hope to return!