Ace Hotel Chicago

Shocked by the rooms. Spiderwebs in corner of bathroom, no light, plywood on ceiling and tables. Bed was super uncomfortable. The tv was mounted on the side of the bed so had to turn to side to watch or sit up and turn. There was a makeup light but the cord had to be stretched across the counter to plug it in. Whoever designed these rooms should not continue. Not what I expected for $350 per night. The only good thing was the location and the drinks at the bar/coffee. Will not be going back there.

We went to Chicago for a family wedding and the Emily Hotel was one of the places recommended to stay. Looks like a cool hotel so we selected it. Overall, the experience was good, but it is definitely a minimalist design to the hotel. The only chair in the room was one wire chair, so not particularly comfortable for any extended seating. We also had no liquid soap in the soap dispenser and housekeeping neglected to refill it. After our fourth stop at the front desk to request a refill it was finally refilled so definitely a "miss" there. We went to sit outside one morning after an overnight rainfall, and the staff had dried off the outdoor seating for the restaurant area, but hadn't dried off the seating area for the hotel guests. When we sat in the restaurant area, we were told that we had to leave because all the tables were reserved so we ended up drying off the seats ourselves. Another "miss". They do have a outdoor theater on the sixth floor, which looks like a cool venue, although we didn't have the opportunity to experience it. On Friday morning, our first morning at the hotel we were awakeened at 6 o'clock by construction noise in the hotel. I've never heard of construction work starting at 6 AM, and we had no idea that would be construction underway. Fortunately, the rest of our stay was over a weekend. Finally, the neighborhood is extremely noisy at night - loud cars, loud music and crowds of people in the street. I guess if you're in your 20s and you want to stay out all night it would be fine, but it definitely didn't enhance our experience.

Van luo Frankie and. Manager Chris your guys are great. We had great experience and we but good news Thank you guys 🙏

The Good - Great location, Clean, quiet, great beds and responsive staff. The Bad - The minimalist look of the room had all the charm of a submarine. Plywood furniture and pegboard doors. One small chair in a room with a King sized bed (had to ask for another). Bed was on chrome rail frame reminded me of a dormitory. No sink in bathroom. If you needed to use the toilet at night you needed to turn on the light in the sleeping area to wash your hands.

Location ok. Rooms very clean and comfortable. Service in restaurant slow but food good.