Chicago Athletic Association Hotel

I was looking forward to this hotel for weeks but it was not what I thought it would be. While beautiful, staff was untrained and hard to find. Was told I was paying a daily fee for amenities, but no staff seemed to know what those amenities were. Was not welcomed, wandered around in the main entrance trying to find the lobby, when I did find the lobby no immediate staff was at the desk. Went to wait at the World of Hyatt side and someone came over but never once acknowledged me as such member or explained any benefits I got as one or that were covered under the extra daily fee. I had also stayed at the Hyatt Regency near by on this trip that went above and beyond, welcoming me at the door, taking our luggage for us, welcoming us at World of Hyatt members, giving us a complimentary room upgrade, offering us a discounted rate for another upgrade, explaining all of the benefits we got at the hotel such as a $25 credit towards dinner, water bottles, etc. I was always greeted when walking in and asked many times if there was anything else they could do to better my trip in person and via my email. Would 100% book the Hyatt Regency over this hotel unfortunately. Our room also only had one robe for two people despite mentioning multple times about what an wonderful unique robe they were, and some of the mini bar items that were listed on the menu were missing already and I'm hoping I dont get random charges for those. It seemed like whom ever had made our room ready had missed some details like that, as well as having one of the curtains closed and one open, which while thats not a big deal it just felt half hearted along with all of the other interactions with staff that we had.

The Chicago Athletic Association hotel exudes classic charm. It was a perfect atmosphere for an anniversary getaway. Parks, museums, and skating are all nearby. And the hotel's fireplace seating made an easy spot to relax in between. The food and drink are exceptional, with a variety of options across dietary needs. The restaurants range from quiet to boisterous, so there is a place for any mood. The staff are warm and welcoming. We are already planning to make this our Chicago spot for future visits.

Fantastic stay from start to finish. The room was comfortable and well designed, the hospitality was warm and attentive, and the food and beverage offerings were outstanding. A perfect blend of classic Chicago character and modern comfort. Highly recommend for both business and leisure stays.

Great location and beautiful hotel. Sadly I will not return. First they charged me ~$130 for some honor bar drinks. I don't drink and it was untouched when I checked out. That is a lot of alcohol. Oddly these never showed up on my bill right away. It was like they tried to sneak it in days later. If alcohol is missing from the bar, it's their staff that is stealing it. Or the 3rd party they use (they claim they use a 3rd party that manages the honor bar), is committing fraud. Also, I had a 50% off coupon from a really nice restaurant that I was looking forward to using. That mysteriously was missing from my desk. I did try and call, but they seemed disinterested in addressing it.

Hotel room was loud at night, went to dinner at cyndies not sure why the hype. Place was 1/2 empty and they acted like getting a table would be hard. Sat down and the place became less busy the 1.5 hours we were there?? Food was expensive for the quality. Hotel was located in a great spot other than that not much to say. Beware we were charged for taking from the mini bar- neither of us took anything, complained and they said sorry that happens sometimes- shockingly (not really) never got our credit. Must be hard up for an extra $15