Fairmont Chicago Millennium Park

Our recent 3-night stay at the Fairmont Chicago, Millennium Park exceeded our expectations due to the efforts of the fantastic staff. Days before we checked in, Ms. Gail Walker, a concierge, reached out to us to inquire how she could contribute to our visit. She arranged terrific transportation from Chicago Shytown Limousine (a shout out to our driver Jose), reservations for lunch and dinner, and recommendations for activities, thus saving us time and research to make these arrangements ourselves. Of particular note was her onsite assistance in large and small ways to facilitate the joy and ease of the trip to accommodate the disability of one of us. The front-desk and housekeeping staff went out of their way to provide welcoming service. We savored a dinner, a lunch and daily breakfasts at the in-house Toro Chicago restaurant with very special dinner (particularly the smoked guacamole, ceviche amarillo, grilled octopus and terrific sushi) and breakfast offerings. The proximity of the Fairmont Chicago hotel to Millennium and Maggie Daley parks made it possible to easily walk to and enjoy hours at these beautiful and incredibly clean gardens with boundless entertainment for all ages. We loved the opportunity to easily walk to the Art Institute of Chicago Modern Wing at 159 East Monroe Street. We cannot wait to return to the Fairmont Chicago Millennium Park hotel.

Great hotel, location is just perfect, near everything and staff is wonderful ! Really perfect location! 15 min from the Blue line which leads you to O’hare airport, 5 min walk to the Riverwalk, 5 min to the cloud gate Millenium Park… The rooms are great, we had a suite with 2 bedrooms and a living room and a kitchen (but nothing in it, no plates, spoons, cups… so a bit weird…) There is a coffee machine but only the 2 first caps are offered then you need to pay…! The staff is really friendly and always willing to help, so really great staff! They really take care of their clients and try to make all they can to solve issues! Thank you Tim for all your help! ;) The gold lounge has a great view and proposes very good snacks and sweets! Thank you to Mandana and her colleagues for taking care of us! alcohol drinks are charged, even wine… which is not the case in other lounge 5 stars hotels….

I believed in the Fairmont brand name but this hotel does not live up to the name. First off the hotel needs a lot of work on the rooms inside. Wallpaper is coming off, shades struggle to move and it just looks very outdated. Our light in the bathroom also went out on the first day and we spent several hours using the bathroom in the dark and showering in the dark. The knob on the faucet sink the bathroom also just came off. The safe wasn't working. The pillows felt extra worn and too soft. I requested an extra hard pillow and they said they did not have. Which is didn't fight because I know thats not a given. When I simply requested one extra pillow then so I can double up I was informed there were no extra pillows in the entire hotel whatsoever. When you pay the price tag of the Fairmont you expect basic amenities such as being able to request an extra pillow. This is also not to mention, the restaurant downstairs "Toro" is one I would avoid. Not only was the service subpar, there was hair in my food. We understand when a place is understaffed there can be longer wait times but "Ruben", our server, took care of other people who came in well after us, before us. Our food came out cold which only leads me to believe it was waiting in the back for some time. Then when my food was eventually served after beginning to eat I noticed a hair in my food and tried to get Ruben's attention to no avail for 20 minutes. by this point we just wanted to get out of this place as soon as possible. We sat down at 7:45 AM with 2 other couples in the restaurant. We did not get our food until around 8:45 AM and we could not pay our check to leave until 9:35 AM. One of the worst dining experiences at a Fairmont ive ever had. Avoid this place! We will not be staying here again.

Average hotel with comfy bed and clean so it does the job . Location is great for exploring Chicago . Probably would return again if ever here again. Handy for the park and magnificent mile . Lots of shops and eateries nearby.

This was our 7th stay at the Fairmount Chicago. Our last stay was 2023. Since that time, the Gold Room lounge and Gold level rooms were renovated. That's where we stay. Check-in was weird. The kids at the front desk - and they are very young - sent us up the Gold Lounge to get our room keys. However, after talking to Gabriel, the lounge conceriege, he put our two rooms next to each other. That was helpful. The renovated rooms are very nice. Roomy, great bed, sitting area, clean, spacious bathroom. Nespresso coffee maker. Two mini-fridges. One stocked with sodas and booze. One for the guest's use. Extras like boxes of candies. There isn't a price list for the mini-fridge items and the candies. They are not free. The room could use a full length mirror. The lounge is great, comfortable and plenty of room. Staff is friendly, really nice. Food is consistently excellent. The hotel is within easy walking distance of Millennium Park, The Art Institute, The Loop and excellent restaurants. We felt safe wadering around.