Fairmont Chicago Millennium Park

The shower in the room never had any hot water. We had to have the custodial staff come in twice to temporarily resolve issue. Then the next time we would try to shower or use the sink there would be no hot water. Pillows felt a little beat up as well. Overall room was clean, staff is friendly and the gym is decent.

I don’t normally write reviews, particularly before I check out, but this instance is deserving of such. I booked this hotel via Amex Travel, as it’s under the Hotel Collection. $100 food and beverage credit and daily breakfast for around $500 for three nights? Say less! Unfortunately the price reflects what I was to experience… Check-in was uneventful. Waited in the general queue as there was no Accor status line. No upgrades available on valentine’s weekend; fine, as I expect the hotel was very full. I did overhear another patron being upsold a suite, so there were available rooms, just the staff has been trained to upsell rather than offer such upgrades complimentary. Oh well, it happens. Dropped my bags in the room so I could snag some late night grub at Toro. The restaurant may be this hotel’s saving grace, with fashionable cocktails and a flavorful menu by Robert Sandoval. Ate here 4x during my stay to expend my credits, and none disappointed. I return to my room past 10PM and begin to unpack. The room is dated, showing some wear, but otherwise serviceable. This Fairmont is in need of a renovation, but is priced accordingly. I go into the bathroom; hair on the counter. Okay, it happens, I sweep it off. Blood stains on the floor: okay THAT’s one to be brought up with the front desk. I hear a quiet drip: the ceiling is leaking from the floor above into the shower. I immediately re-dress myself, go to the front desk and address my concerns. After waiting 5 minutes to be addressed, the attendant rushed back to her manager and offered two solutions: have housekeeping and engineering inspect/clean the room (at 11PM mind you) or move rooms. I chose the latter, because who waits that late at night for someone to arrive and clean/fix the room when you’re likely to move anyways? The only room available was a downgrade from my king room: two doubles. I took it because that’s all there was, but what about those suited they were upselling earlier? The bellman assisted in moving my things and I was quickly off to sleep. Next day, after a day out in Chicago, I returned past 8PM to an unserviced room. I again contacted the front desk, was assigned a housekeeper, and Ramona refreshed my room. I was told management would reach out to me to remedy the situation and address the continuous shortcomings of the hotel (yet to happen). Ramona, my housekeeper, was by far my best interaction at this property, despite all the issues I’ve had. She stocked me with bottled water (not provided by the front desk) and gave some extra insights to the property that were otherwise overlooked at check-in. Go Ramona! After another night’s rest I woke up and showered. One washcloth was stained and contained hair, while my first bath towel had something noticeable on it. It happens, but it’s a demonstrable pattern at this point. At least my room was serviced before my third and final night. I now write this as I finish a meal in Toro; again, the highlight of the hotel. I await management’s response and will update accordingly, as waiving of their “amenity fee” is poor compensation for this experience at a Fairmont-branded property.

I stayed two nights on a business trip with full day meetings at the AON Center, which is conveniently connected to the hotel via an underground walkway. That connection is especially useful and includes a Starbucks right inside the AON basement lobby. The hotel delivered exactly what an experienced business traveler expects. The room was clean, comfortable, and quiet. The bathroom and shower were a good size for a downtown Chicago hotel. Front desk and housekeeping service were prompt and friendly throughout the stay. Elevators were fast and reliable, and the location made it easy to move between meetings and other downtown destinations. The only minor drawback was the lobby bar and restaurant seating spilling into the main walkway between the entrance and the guest elevators. It was not a major issue, but that path should probably remain clear during busy periods. Overall, this is a dependable and well run option for business travel in Chicago. Comfortable, convenient, and efficient, and I would stay here again.

We visited Chicago for our 25th anniversary and stayed at the Fairmont Chicago Millenium Park - it was fabulous! Service was top notch and they made our visit really special. Kudos to Concierge Gail Walker who helped us with reservations and answered a lot of questions for us! The room was great, breakfast at Toro was wonderful - I cannot say enough about this hotel!!

A well located hotel in the heart of Chicago. Very attentive service team that try to meet your expectations. In house restaurant is very good and worth trying but it is pricey.