Four Seasons Hotel Chicago

When I think about the things that matter to us when traveling, it comes down to personal attentiveness, functionality of the room and facilities, and the “kitchen”. Nothing worked for us here. I can only assume it comes from the top down. Pros: great housekeeping. Spacious executive room. Cons: hmmm. Where to start? The toilet didn’t function, and while I understand the need for the front desk to address concerns about the room with “we are fully committed”, the right response is, “can we move you to a functioning room?” The air conditioning/heating never worked properly during our stay. Does management ever stay in their rooms to make sure they are functioning adequately? Room service, one of our favorite things about vacations and traveling, was mediocre, at best. In addition to meals taking at least an hour to be delivered, and no one responding to our request to pick up the dishes, the food was mediocre. A major disappointment. The gym, which looked great, had a peloton which had never been set up, so I spent twenty minutes trying to connect to my account before giving up. The staff was kind, and doe eyed, but I can only imagine how non existent the management is here. First world problem, yes. Four Seasons label? No.

Our recent stay at the Four Seasons, Chicago was outstanding. The room was very clean and comfortable and the hotel accommodations were fantastic, but it was the service that elevated it fabulous. Many thanks to everyone, but especially to Don, Laith and the bar team that made our stay memorable.

I recently stayed at the Four Seasons Hotel Chicago and was disappointed by several service lapses that fall well below expectations for a property of this caliber. On the first night, it took multiple calls—nearly five—just to have a pillow delivered to the room. This kind of basic request should be handled promptly and without repeated follow-up. Breakfast service was similarly underwhelming. While the waitress was initially polite and took the order, there was no subsequent check-in—no refills, no follow-up, and no attention to the table after the food arrived. Additionally, when ordering food via Uber Eats, I was told by the night manager that delivery could not be sent up to the room. The only options were to come down personally or pay an additional $7 fee for delivery. While the fee itself is nominal, the rigid and transactional approach felt inconsistent with the level of hospitality expected from Four Seasons. In contrast, my experiences at The Peninsula Chicago have consistently reflected a much higher standard—where service is proactive, thoughtful, and guest-centric. Overall, this stay felt more procedural than hospitable. For a brand synonymous with luxury, this experience suggests a need to recalibrate service standards and reinforce what true hospitality should look like.

I had such an amazing time at Four Seasons Chicago! The property and room were BEAUTIFUL! I requested to be put on a high floor and they so kindly put me on the 40th floor which was very cool! I don’t think I have ever been up so high! Joao, who is training, was very professional, helpful and kind. I spoke with Mason before coming to the property and he helped make my stay wonderful! The whole front desk staff was so kind and attentive. It was really fun to talk with them and learn about the property! I really enjoyed the spa steam room and sauna. I also got a chance to take a look at the ballroom and it was so beautiful! It honestly had me daydreaming about having my wedding there ha! I had a special experience when I believe my turndown attendant and maybe someone at the front desk sent me a fruit amenity on Saturday night (03/28/26). It was so thoughtful and it made my night! Truly such kind people at this property! I will definitely be returning and I hope it is soon!✨😊

The staff and care they gave my family was second to none! Truly a model for any hotel. Every single employee from the bell and reception staff to room service and especially the concierge staff went above and beyond our entire stay