The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

A lovely hotel that can provide lots of shopping and dining options without having to leave an undercover area if the weather is inclement. We were also very pleased with the friendly people working at the hotel from the very friendly and professional Luigi at the front desk who checked us in and provided detailed information of my status benefits to virtually everyone we have met so far. The waitress that served us on our first evening while we enjoyed some delicious food and a bottle of wine was also outstanding and very friendly. Sorry I can’t remember her name but her name began with an M.

Luigi helped us at The Gwen and thank goodness he did! Upon arrival he made sure our check in was seamless, and gave phenomenal recommendations — even was able to secure last minute reservations! Beautiful hotels, beautiful rooms, and exceptional service

Nice space, friendly staff quiet room

Walking into The Gwen, I was already impressed by the building itself. Art Deco facade, Michigan Avenue address, nearly a century of Chicago history holding the whole thing up. But what made the check-in experience genuinely memorable was Luigi. He got me checked in early, which already sets the tone for a trip, but it was the way he did it. Warm, genuinely hospitable, great personality. The kind of person who makes you feel like the hotel is happy you’re there, not just processing your arrival. That warmth carried through the entire stay, and I think that’s exactly why this property holds a Michelin Key. It’s not just the address or the architecture. It’s the way the people here make you feel. My room had a view of Michigan Avenue and a soaking tub I did not want to leave. Upstairs at The Gwen is where I’d tell anyone to spend their first evening. The cocktail menu is lovely (they have many options for Mexico lovers with tequila and mezcal). That plus fire pits and a city skyline - yes please. The gym matters to me more than most things when I travel. I’m a health coach and I work out every day, so a fully equipped fitness center isn’t a nice-to-have, it’s non-negotiable. The Gwen’s gym had everything I needed without having to improvise or skip anything. If you’re booking Chicago, start here. Thank you for a lovely stay!

We stay at The Gwen whenever we stay in Chicago. The location is perfect for sightseeing and visiting favorite restaurants and bars. All staff members, from the servers in the restaurant to people at the front desk, treat us with the utmost professionalism and care. The rooms are gorgeous, with large, luxurious bathrooms, and the beds are extra comfy. Good food is important to us, and every meal we've eaten at Upstairs at the Gwen has been outstanding. The menu is seasonal, with a wide selection of entrées. The atmosphere is festive, with a lovely bar, and comfortable seating. During a recent visit we enjoyed drinks and snacks in the evening at the bar where Claudia took great care of us, and we had a delicious breakfast the next morning, served by Meredith. The Belgian Waffle with fresh berries and citrus mascarpone was delightful. We're already looking forward to our next visit to the Gwen!