Park Hyatt Chicago

The hotel was in a great location, extremely clean, wonderful Resturaunt, rooms were clean and big bathroom was beautiful and shower pressure was amazing, also beautiful views of the lake. The downsides… check in was terrible my husband and I checked in and the lady at the front desk was very short, impatient and rude. She said it would be a minute before we could actually check in. This was at 1:30pm and I requested early check a few weeks back. But I understand since check in is not until 4pm. However everyone checking in was being assigned to rooms. Everytime we would ask for an update she would say housekeeping is not done. So I finally reached out to a different person at the front desk and her name was Maya. She was so sweet apologetic and attentive. She immediately called housekeeping and gave us an update and of course within a few minutes our room was ready. I can’t quite understand why nice hotels like this would place people at the front desk who either don’t care or are not good in hospitality. It really ruins a first impression. I at least thought they would offer a room upgrade or something for the long wait. But nothing. Another problem is the paper thin walls and windows. You can hear the sirens in downtown all night! Our neighbor was also very loud and had a small party. If you are looking for that extra above and beyond service like the langham or st Regis this would not be the hotel. But overall it was nice

It's a great hotel with wonderful experience. The breakfast was fantastic and the staff was helpful. However, the next door guest played TV loudly after 11pm and it did disturb my sleep.

The Park Hyatt Chicago has a fantastic spot right on Michigan Avenue—super convenient for shopping, dining, and exploring the city. Matthew at the front desk was standout: friendly, proactive, and ensured I had everything I needed from check-in onward. The room itself is recently renovated (small but efficient), with an okay lake view, excellent rainfall shower, dual sinks, and Le Labo toiletries that were fine. Gym is compact but well-equipped with TechnoGym gear, and indoor pool is pretty small. Unfortunately, the noise was a deal-breaker. The walls are paper-thin—I heard hallway activity, closet hangers from neighbors, and random squeaks all night. On top of that, the constant sirens from fire trucks and ambulances pierced through, especially at night. Great property in many ways, but the poor sound insulation (inside and out) means I won’t be returning. Probably better for day-trippers or light sleepers who don’t mind earplugs/white noise machines.

Overall like the Park Hyatt Chicago. Nice lobby, good sized, comfortable rooms and good service and housekeeping (though they did keep trying to do turndown just after we checked in at 4pm) and we wanted to hang in the room for a bit before heading out. The gym, locker room and pool area could use some sprucing up as they are looking a bit tired

It was a perfect weekend in downtown Chicago. There are great restaurants nearby and MCA is close by as well. We also had a beautiful weather that we walked along the lake. I swim everyday, and NoMi spa pool was perfect for my laps. They have a hot tub in the pool area and steam sauna in the locker room. If I didn't have a dinner reservation, I could have stayed in the steam room for a very long time! The breakfast at NoMi is always the best. I don't need to talk about the room since it is an high-end hotel. The blanket, I have the say... is so warm but very light. I loved it.