Pendry Chicago

Plan for delays at the checkin. Avoid rooms toward the Michigan Ave if you want peaceful sleep. Very noisy due to traffic and emergency vehicles.

we absolutely adored our stay at the carbon suite. not only was the location exceptional but the staff was also very nice. I would love to stay here again with my family and everything was very nice. in addition to this the chateau carbide was a wonderful addition to our trip. I had no issues however it would be nice if the hotel rooms had virtual room tours or videos on the website to make it easyer to know what you where booking considering several rooms had similar pictures.

I used my AMEX Platinum benefit for a stay at the Pendry Chicago. Sierra was the remarkable guest services agent who checked me in--and she went above and beyond for me! She upgraded me to an incredible corner suite and offered me a complimentary drink at the bar. She's a gem and I've already told all my colleagues and friends to visit the Pendry Chicago and ask for Sierra whenever they visit Chicago. My suite was very, very large and cozy with views of all of downtown. I was very comfortable sleeping there. My friends and I spent Saturday evening at the Pendry Bar. The drinks were made accurately and the ambiance was nice. I just wished the server was a bit more attentive to the guests, as we had to flag him down each time we wanted another drink. We spent well over the $100 AMEX bar credit because we were enjoying ourselves. Everyone was dressed very upscale and the bar exuded elegance and sophistication. For the $60 AMEX breakfast credit, I opted to go down to the restaurant and order my breakfast to go Sunday morning. I wasn't particularly happy with how the check-in host ignored me while I was waiting in line to ask where I need to order my breakfast to go. He saw me arrive, helped the customer in front of me, then proceeded to ask the customer BEHIND me if they had been helped, before they kindly told him that I was first. Then he rudely asked what I wanted. On the other hand, the cashier who took my order was a very friendly trans woman and I ended up giving her a huge tip for her hospitality. She was the complete opposite of the host and exuded excellent customer service. While I did not get the chance to visit the rooftop terraces and other public areas such as the gym, as a Black male, overall I was positively welcomed and will visit again in the future. Thank you, Sierra, the transwoman cashier, and the Pendry staff!

We had a wonderful stay for the weekend and enjoyed every moment of our time there relaxing in the hotel and the amenities.

This is the third time I’ve stayed at Pendry Chicago for a staycation with my mum. The first time we did it, it was just a fun idea during a year neither of us travelled much. It’s now become a fun tradition for us, and we love spending it at The Pendry. It’s a beautifully warm space with lots to offer! Venteux, the attached restaurant is excellent for dinner. The lounge is gorgeous and relaxing to pause between adventures - especially beside the fireplace. The welcome drink and morning hot drinks are a nice touch as well. From check-in to check-out, Pendry excelled in every way. It’s also incredibly located, a few minutes walk to shops, bars, restaurants. The CTA is right there, unlocking even more options. The only downside of being right on Michigan Avenue is probably the street traffic sounds. There were a few times we could hear sirens from the room (we were on the 17th floor) but it wasn’t constant and we sleep through most of it. The star of it all is the staff. Perry, the Bell Captain, and his team are incredible! He remembered us from our visit (2 and 4 years ago) and gave us all the latest updates of the area, the hotel, and was there to answer lots of our questions. So so friendly and really made our stay special. We’ll be back soon for the next staycation!