The Ritz-Carlton, Chicago

I stayed at the Ritz-Carlton Chicago in November 2024, and it was an exceptional experience from start to finish. We had two rooms — a corner king and a connecting room with two double beds. Both were spotless and incredibly comfortable. The linens and robes were luxurious, and the beds were perfect for a restful stay. What really impressed me was the housekeeping team. Somehow, they always knew when we were out for an extended period, and like magic, we’d return to beautifully cleaned and refreshed rooms. The amenities were equally fantastic. We thoroughly enjoyed the pool, gym, and steam rooms — all well-maintained and relaxing. We were also upgraded to the Club Level, which turned out to be the highlight of our stay. I was traveling with a very hungry 20-year-old, and the Club Lounge did not disappoint! They served fresh, high-quality food throughout the day — from poached eggs and pancakes in the morning to sushi, steak and fish in the evenings. Every meal was delicious, and the service was top-notch. I especially want to mention the gentleman who worked the mornings at the Club Lounge during our stay — I regret not getting his name ( weekend of Nov, 7 2024.) He was kind, welcoming, and genuinely fun to chat with. You could also order any cocktail, and everything was included. The Club Level upgrade was completely worth it. The set up was roomy and just over all AMAZING. After staying here, I also visited the Ritz-Carlton in Boston, but it honestly felt more like a standard Marriott by comparison. The Ritz-Carlton Chicago truly stands out. I can only hope to return soon. Thank you, Ritz Chicago, for such a memorable stay!

Great renovated hotel would highly recommend. Excellent location. Good service. Amazing lake view. Excellent gym. I would definitely come back. I went on business but had some time off so the location helped to walk around and shop. I ran across the lake drive which is close by

The Ritz-Carlton, Chicago was top-rated following its renovations in 2023. Those renovations have held well and the property boosts some of the largest rooms in the city. A true disappointment on my recent visit was the integrity and value of the Club Lounge. The staff were welcoming and attentive. It is no secret that running all-inclusive lounge operations is not cheap, though so many of their sister properties manage to do so without sacrificing quality. The wine offering at the RC Chicago is down right unacceptable. The wine program is not even comparable to a complimentary mid-tier lounge at a Marriott; and certainly not representative of a bespoke RC club that comes at cost. After not finding a palatable wine, I asked for a martini but was told they were out of their premium brands. I found that strange as I managed to purchase the same brand and drink at the lobby bar. A bit disingenuous. I would offer a suggestion to the culinary team to consider portioning each dish and rotating throughout the offering time to maintain the integrity, freshness and taste of the food. I have never seen an appetizing pot of eggs held under a heating lamp for 5 hours straight, never. Also, the club might consider adding the legendary RC homemade potato chips to their lunch menu, as served at nearly every other RC club. Simple improvements that would add marginal costs would not sink revenues, on the contrary, it would drive more capacity and foot traffic. It was sad to see this property take a step down and lose its competitive edge in the market. The Langham is a far better value at this point in time.

Great hotel to stay in Chicago! I travel here regularly and the staff is always top notch and the rooms very comfortable. Room service is very punctual. I have no concerns recommending this hotel, as you know what you are getting with Ritz Chicago!

The experience delivered at Ritz Carlton Chicago is truly second to none. Upon arrival at the main entrance, Luis welcomed me emphatically and automatically thanked me for being there. Karim welcomed me at the front desk, asking genuine questions about me and my travels and not just “checking in?”. Throughout my 5 day stay, every person I passed greeted me with a smile and a genuine comment - every single one. Peter, the General Manager was constantly present and interacting with the team as well as guests - you can tell that prioritizing customer service starts at the top. The location is really fantastic, surrounded by shopping and dining options, and the room and amenities at the hotel are the true luxury that you expect of a Ritz Carlton. I can’t wait to go back!