Sofitel Chicago Magnificent Mile

Day 1 - during check in was offered to do a pay upgrade of $600 dollars a night for the presidential suite. This seemed like an odd upgrades to offer, because it was more than the cost per night of our room. Day 2 - requested new bed linens, towels and for someone to come look at one of the bathroom doors that was not latching properly. Engineering came to the room, looked at the door, and said they would be back. Engineering never came back. After 4 hours no one had come to the room with new bed linens and towels. Made a second request for the items and someone eventual came to the room with the items. Day 3 - request made for 2 sets of additional bath towels/rags. Several hours passed and no additional towels/rags. Additional request made again adding a request for linens for the pull out couch. New towels/rags were brother along with an awesome cart with linens. The gentleman did a magnifying job prepped the pullout couch. Gresy personality and conversation. Day 4 - ordered food from CDA. Restaurant is not available for room service, but could pick up and bring back to the room. Picked up order and we were missing an item from the order. Went back to request the item and was provided our item (croissant). We stayed for multiple days and spend several thousand dollars. It was our anniversary and thought this was going to be a good experience. Some of it was, but having to make multiple requests and habit to wait long periods of time to get what we asked for, made this stay other than pleasent. We have stayed in other 5 star hotels in Chicago area and have always had an enjoyable experience. This was not that at all.

Great location, nice rooms, great shower & wonderful breakfast albeit a bit pricey if not included. The staff was so welcoming!

I recently stayed at the Chicago Sofitel for a business trip. It was an excellent experience, from check-in to check-out. The rooms are spacious, modern and clean. The location is awesome- close to lots of great restaurants. This is my new go-to hotel in Chicago.

Some hotels whisper France. This one speaks it through *people who understand hospitality as craft*. The bones are elegant—French restraint meets generous rooms. A *Petit Prince* at breakfast. Dani D at reception transformed lodging into a sense of coming home. He gave us the kind of attention that makes you extend weekends, choose here over elsewhere. Returning this weekend. Memorably French.

Fantastic Hotel! The place to stay when in Chicago. Impecable room, staff and location. My preference for the upcoming visits.