Thompson Chicago

The hotel is the perfect location right on Rush St next to Oak St and a half a block from the lake. Rooms are beautiful, clean and chic. But the best part of our stay is Nicole T. at the front desk. She is so welcoming and efficient. She checked us in early and had keys waiting for us upon our return later in the day. She understood our needs and exceeded in every level to assist us - all with a smile and friendly warmth. This is what makes these kind of hotels personal - the people who greet you and take interest in your stay. I hope that the team there understands what a gem they have in Nicole. So many great hotel options in Chicago but she made the Thompson stand out to us - having us looking forward to a return visit soon.

Nicole, at check in set the stage for a flawless stay. Comfortable room, pillows, bed. Very welcoming and professional staff. Very clean environment. Great location.

I've always enjoyed the Thompson Hotel property but in the last few years they have changed the restaurant situation. It's much more popular and crowded but (IMO) the food is not as good. However, it is definitely a "scene". I enjoy all the staff at the hotel - everyone goes out of their way to be helpful and polite. And the location is superb, and the hotel is warm, homey, comfortable yet still with a sense of luxury. There's just something special about the Thompson and it's my favorite hotel in Chicago.

Pros: Outstanding location if you like people watching. It is incredible, diverse, fun, interesting, can't say enough about it Great service, Nicole in particular at the front desk was helpful, fun, customer focused and fun Good rooms, spacious and well designed Great mattress, on the firm side Cons: Couldn't get TV to work for anything other than network TV channels and was told it had been this way for months!!!! (ie, no Netflix) NO security on elevators, did not require a key to get to your room!!! Yikes! Coffee maker didn't work

As a Hyatt Globalist, I’ve stayed at many properties—and The Thompson Chicago definitely holds its own. While I didn’t snag a high-floor upgrade this time due to high occupancy, the stay was still a standout. The location? Unbeatable. Right in the heart of the Gold Coast with easy access to everything. And the bedding? Let’s just say I forgave the low floor the second my head hit the pillow. The service was polished, the vibe was stylish yet welcoming, and despite being closer to street level, it still felt like a luxury escape. I’ll definitely be back—hopefully just a few floors higher next time!