I don't know why this is featured on American Express Fine Hotels. The room though spacious needed a remodel. The banquet in the room with benches had torn, dirty soiled fabric. We asked to move to another room, and we were moved but moved to a smaller room. The room service food was terrible. When I ordered toast, I got one piece of toast, grape jelly, and no butter. There were no yogurt pancakes or French toast. The offerings were very slim. My husband ordered oatmeal; it was just a hard blob in a bowl, no brown sugar, no milk, no fruit or nuts. Strange! We only had it twice due to the included breakfast with our hotel purchase, and on both days it was equally horrible. Pricing at $39 per night seemed high for Cincinnati.

It’s an interesting concept. I like the art gallery. The lack of a true lobby experience coupled with a restaurant that is closed most of the day makes it a tough place for the business traveler. The room was OK. Location was OK. I would return. Staff was excellent at the front desk. Restaurant staff? Not so much. Served me burned food, too.

The service was top notch. Twice I called the front desk. Both times they brought what i needed directly to my room. As for the hotel as a whole it seemed dated.I had to request a refrigerator. There were no garbage cans in the room. My wife and I went to walk the exhibits but the first two floors smelled like deep fryers.I’m not sure if there was issues in the restaurant with the vents, but it was strong.Just wasn’t the luxury I expected from this hotel..

Josh 万酒兮🇺🇸: [Photo] Josh 万酒兮🇺🇸: [File] Josh 万酒兮🇺🇸: My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

What a HUGE disappointment this hotel is. My friend and I were vacationing and exploring Cincinnati for the first time and decided to book a room at this hotel last minute because of the good reviews and that it was an art museum-my friend is an art teacher and was so excited to stay and explore all the art pieces the following morning. After exploring in the city all day, we arrived to the hotel and checked in around 11pm. When we arrived to our room the bed was poorly made; the sheets looked like they had been thrown on. One of the trash cans in the room was filled with trash and the other trash can had dental floss in it. The bath tube was dirty with stains in it. The vents were dirty with accumulating dust. Even as we walked to our room from the elevator, I noticed how visibly dirty and unkept the walls and hallways were. After being disgusted with the room condition, we went back down to the front desk to share of the room condition and ask for a different room. The front desk receptionist/night audit, Rukiya Briggs, apologized and gave us a new room assignment. Before we went up to the room, Rukiya asked the security supervisor, Jerry Cermak, to go check out the room to ensure it was ready for guests due to our first bad encounter. Jerry notified Rukiya that the room was ready and my friend and I proceeded to the new room assignment. I was not pleased that Jerry had to first inspect the room as ALL rooms for sale should be verified prior and I don't like the unsanitary nature of someone being in the guest room post cleaning, but we were exhausted and just wanted a clean room for sleep. Upon opening the door of the second assigned room, we were immediately overcome with the strong smell of sewer. My friend and I couldn't believe Jerry missed this odor and we headed back downstairs to notify Rukiya. After sharing the room condition and smell, we demanded a refund as we were not going to stay at this hotel. Our experience was so unfortunate and dissapointing- its a shame that such beautiful art pieces are housed inside such a unkept and dirty hotel.