Firstly the hotel is just stunning, with amazing facilities/views and an aura that makes you feel at one with nature. Highly recommend doing the Kitchen Garden experience, picking fresh produce and making fresh bread/pastries in Mouries with Chef Dimitri and Mrs Panagiota - can't forget the amazing meal prepared for us after. Our welcome drink was refreshing with top customer service from all members of staff. Highly recommend.

This resort was so lovely! The grounds are beautifully landscaped. Everything was clean, and decor was tasteful and relaxed. Every staff member I encountered, during my one week stay, was so friendly and helpful . I enjoyed my peaceful, quiet room, the bed and pillows were super comfortable, everything worked well and it was perfect. Food was excellent. From the buffet breakfast,to all the other restaurants on resort, I enjoyed the food very much. I would actually prefer “all inclusive “, to partial board- but it was still all excellent. I was at this resort as part of a Pilates retreat- and it was a perfect setting for the event. There were many families with babies at this resort, but the way everything is laid out it feels spacious and quiet. I wasn’t bothered by babies, but if you don’t want to see/ hear small children on vacation, this may bother you. I normally vacation at adults only resorts but this was still a wonderful experience for me, and I would gladly return.

We stayed for few days and really enjoyed. The staff was very friendly and attentive specially Manolis (concierge) Diana, Vasilis and Giorgos (bar). Meze restaurant has the best traditional food - our favourite. Great for children.

We have been visiting Malia for 30yrs. We have stayed at this Hotel a few times but this time we decided to stay at a small local family run hotel instead. We thought we’d call into Cretan Malia park for a drink & maybe decide to book there for next year. It was about 8.30pm, the place seemed almost empty, there was one other couple in the bar area & absolutely NO atmosphere at all. The bar staff didn’t acknowledge us, we sat at the bar, 1 of the bar staff eventually came over, asked what we wanted to drink & asked how we were paying, my husband said Card or Cash whichever they would rather, barman said ‘either’ so we said Card. ‘What kind of card?’ barman said. My husband took his Mastercard out of his wallet & showed him. He came back 3 times asking ‘what kind of card are you paying with?’ I went to sit down & hubby said he’d bring the drinks over. They never appeared, barman had a drink at the bar himself then walked out of the area! After a while he reappeared but still no drinks - so we got up & left! So sad that this hotel has changed so much! Staff had no interaction with the customer whatsoever! No welcome & chatting amongst themselves whilst ignoring us! Seemed only interested in how we intended paying! Really disappointing this used to be our favourite hotel but it seems to have lost its charm. It’s an expensive place to stay & we are really glad we checked it out before booking there again. We won’t be back. 😢😢

Wonderful stay and nothing but high praise for the hotel and the staff. Concierge Dimitra for example went out of her way to make sure we discovered hidden gems of Cretan culture. The hotel is right on Malia beach and has great facilities overall. Just a few beach chairs short of the demand (get there early in peak season). And most importantly, note that this is an ideal place for young families with kids. If you are seeking silence, you might be disappointed by the cacophony of kids.