JW Marriott El Convento Cusco

We had an amazing stay at the JW Marriott Cusco! We were first greeted by Virgilio, who was welcoming, attentive, and gave great recommendations. He was later our guide for the very interesting hotel tour and shared so much history and love for Cusco. The hotel is beautiful all around and we enjoyed all the perks- central location, coca tea on hand, amazing relaxation room/spa area (such a treat after a long travel day), oxygen enriched rooms (I do think it helped with adjusting to the elevation), extensive breakfast buffet, intriguing hotel tour, meeting baby alpaca Panchita, and the cooking class with Bryan. We made a trout ceviche (wow!) and learned so much about the ingredients and recipe tips. Both Bryan and Virgilio had a mixed group of Spanish and English speakers, and seamlessly transitioned between languages so everyone was included. We only stayed 2 nights on our way to Machu Picchu, but could have easily stayed for 5. Cusco is a beautiful city and we'd love to return someday. We will for sure return to the JW Marriott! Thank you to all the staff!

We had a deluxe room and there was nothing deluxe about it, it was small, dark and claustrophobic and the AC was not effective at all. The entrance and history is amazing and the breakfast was adequate. The location is great. We stayed here twice and both times the rooms were similar both faced another building which didn’t help with natural light. Was average stay.

Lovely hotel, amazing staff, good location and great facilities. Do get their activity calendar, and make sure to meet the cutest baby Alpaca. Their tour drivers are nice and polite. The best part was their complimentary oxygen cylinder service, and every time the staff was very cordial.

This hotel was highly disappointing !! while the common areas are fine and the courtyard is spacious, the art hung on the walls visible in the courtyard were very ugly and did not match the style decor and class of the hotel at all. There was a strange child like poster board with no mindfulness to the surroundings that disturbed the vibe of the old monastery. The rooms were very small and did a terrible disservice to the beauty of the monastery with very low ceilings ugly carpeting in the hallways and guests were not allowed to open the windows for fresh air due to the oxygenating system of the hotel and security. I was given a room with very small and badly placed windows and took the staff two days to find me a room with bigger windows that was in line with the photos on their website for the category of room i booked. The spa was small and rather dated. Food was good though and generally the staff looked like they are trying their best. I would not reccomend this hotel at all. There are many other boutique hotels with good vibes and nice andean decor.

When we arrived at the property, we learned that the room that was blocked for us was not handicap accessible. We had made this reservation many months in advance and, because my partner uses a wheelchair, we must have an accessible room. We were told by the manager, Fernando Fernandez, that the ONE accessible room at the property is always booked on "an availability basis". We told him we would not have booked at this property if we were not 100% certain that an accessible room would be available for us. He responded: "you'll need to speak to your tour agency because they made a mistake". I assured him that our tour agency would never have booked us a room that was not guaranteed to be accessible. He was not moved, and refused to take any responsibility for the hotel's error. He offered the following solution: we could stay in a "regular room" and come down to the lobby to use the accessible bathroom there. We were both insulted and angered by his suggestion. I told him he needed to fix this problem and he summarily walked away. I later spoke to the front desk supervisor, Carmen, who graciously offered to contact the guest using the ONE accessible room to see if they would consider moving to a different room. Miraculously, the other guest agreed, and we ultimately were given the accessible room. But only after 3 hours of frustration and heated discussion with Mr. Fernandez, who, in all honesty, stains the fine reputation of Marriott.