Fairmont Dallas

We stayed here from April 3rd to April 4th and had a mostly enjoyable visit, but one incident at arrival is worth calling out. While waiting to enter the valet area, a white vehicle sped past our car, missing us by just inches. The driver then struck the mirror of another parked car while attempting to avoid a collision. He proceeded to reverse and park in the hotel’s valet area. When I approached him, he responded dismissively and, in an arrogant tone, asked whether he had hit my car. When I asked to speak with a manager, he stated that he was the manager and claimed the situation had already been handled. There was no clear answer on whether the owner of the damaged vehicle would be notified. The overall attitude and lack of accountability were concerning—especially when you’re trusting valet staff with your car. To his credit, he offered to waive the valet charge, which I initially declined, but he insisted. That said, I want to highlight the excellent service we received elsewhere—especially from Chef Concierge Philip Powell. He was outstanding, incredibly kind, and went out of his way to make our kids feel welcome. He truly represents the level of hospitality you expect from a property like this. Overall, the hotel itself is great, but the valet experience left a lasting negative impression. I hope management takes a closer look at how guest vehicles are handled and how situations like this are addressed.

One of the best hotel experiences I have ever had. The staff was incredible from booking to check-in through the stay. Room was great but people were better

The Internet in my room did not work. I called downstairs and they gave me various tips, none of them worked. I asked for a quiet room and my room was facing the freeway. I was very frustrated and will never stay there again.

Good location just a few blocks from Main Street Great check in we arrived early no room available which is ok the young lad who checked us in gave us 2 free drinks from the bar which was fantastic Large room very dated great city view Large comfy bed Good shower Great fitness room Large outdoor pool shame its not heated

While we had a pleasant stay for 4 nights as a family of four during spring break, the Fairmont Dallas is showing its age and looking worn around the edges. Not what I was expecting from a Fairmont property, having stayed at several. However, all the staff we encountered, valet, front desk, bellhop, etc were exceptionally helpful. I will give this Fairmont credit for correcting an issue we had with our suite and moving us to another room; their handling of the situation was appreciated. The gold level lounge was excellent and perfect to grab coffee and a light breakfast before starting our day. However, if you're looking for a hotel with newer finishes and in better condition, there are probably better options downtown Dallas.