One&Only The Palm Dubai

Exceptional service and heartfelt hospitality made our stay truly unforgettable. From the impeccable service at Zest by Hassan, Hamza, Eahjae, Santosh, and Fay, to the warm welcome and thoughtful upgrade support from Vanessa, along with Ian, Brandon and Zainab, every interaction reflected genuine care and professionalism. A special thank you as well to Gilto from Housekeeping, Khan from In-Room Dining, Jalal at Valet, and Shibin by the Poolside for ensuring every part of our stay was seamless and comfortable. What touched us most was the honesty and integrity shown by Ms. Fitri from Zest, who found AED 9,000 that I had accidentally dropped at the outdoor restaurant and immediately handed it over to the Lost & Found team. Her kindness and honesty deserve the highest appreciation and left a lasting impression on us. Each of these individuals made our experience feel deeply personal and memorable. They turned what was already an ultra-luxurious stay into one where we truly felt valued, cared for, and special. Their warmth, support, and attention to detail are something we will always remember.

We’ve been coming to this hotel for over 11 years and don’t stay anywhere else in Dubai ! I’ve worked in hospitality in my business for 38 years and visited hundreds of hotels both professionally and for leisure so have a good eye for what’s expected of a 5 star hotel and this one exceeds at every level . From the UK there is no valid travel insurance at the moment due to the conflict . So we took out medical insurance locally for £60 for two weeks and we are aged 63 & 68. Yes it’s a bit quieter but it’s actually nicer for being so and everything else is no different to any other time we’ve been . The O & O is THE best hotel in Dubai without question, it’s low rise and only 95 rooms so the lovely staff know everyone and their preferences, it’s immaculately clean with great food, which makes for a perfect trip each time. It’s our oasis in the Emirates 🩵

Our stay at One&Only The Palm was truly exceptional. From the moment we arrived, we were completely blown away by the level of service, attention to detail, and the overall atmosphere of the resort. What makes this property so special is not only how beautiful it is, but how it makes you feel. Every detail feels intentional — from the elegant villas and landscaping to the staff uniforms, styling, scent, music, and even the placement of objects throughout the resort. The photos genuinely do not do it justice. There is such a calm, peaceful, and inspiring energy throughout the property. A special thank you to Delhi for such a warm welcome, as well as the wonderful teams at Market 101 and breakfast service. The food was outstanding, but what truly elevated the experience was the kindness, professionalism, and genuine warmth of every single staff member we encountered. Everyone made us feel so cared for. It was the perfect escape for my husband and me — relaxing, inspiring, and memorable in every way. We left feeling refreshed, grateful, and already looking forward to coming back.

At first glance, everything is fine, but then the details open up ... from the pros: a lot has been done for relaxation: the beach is well thought out / the sun beds are far from each other.. Beach boys work carefully, and the waiters are also extremely polite.. but the service is sooo long, despite the lack of occupancy of the hotel.. and as for customer orientation - zero! the most important thing to note: after the night I woke up from a severe bite - I see all my legs are bitten to the bumps, they itch- I drank an antihistamine, applied a drying gel.. but as soon as the effect of the pill ended, my whole body began to itch several times more... the hotel only said that the staff would check... every time there were no cups or spoons after cleaning..- they didn't wash it, they just took it away.. each time it took a long time to wait... they asked for an iron- they brought one that wasn't working - they also waited a long time, the second one took even longer... first they came and took the one that wasn't working, and then they just went for another... and it's funny: the hair dryer is in the bathroom, but you can't get to the outlet under the mirror - you had to lie down by the bed, without a mirror... and you can list such little things for a long time ... everything you report about such nuances is answered very politely, but as if it doesn't really concern them.. the feeling that you are absolutely not being heard, and as if you are completely indifferent.... And most importantly, the vacation is spoiled by bites the most - the feeling is not the same at all.. On the contrary, I wanted to recharge my batteries and relax..

This was our fourth stay here, which probably says everything, and somehow it still feels just as special every time. We already know that we will be back again. We love the brand, every experience has been consistently excellent. It is also such an easy trip for some winter sun - Dubai is always a joy to visit. Warm, lots of things to do / places to eat and offers a relaxing environment where you can properly switch off. The spa has recently been redone and it is beautiful. Calm, elegant and genuinely relaxing. My treatments were so luxurious - a real highlight of our stay. Breakfast became something we looked forward to every morning thanks to Santos. He remembered every detail and brought such a natural warmth that made each day start on a high. The food throughout the hotel is impeccable, consistently high quality with real care in every dish. The service is just as impressive, nothing is ever too much trouble and everything is done with ease and sincerity. A special mention to Forever, who was our host and really looked after us throughout our stay. Our room was stunning - comfortable, stylish and somewhere you actually look forward to returning to at the end of the day. There is a reason we keep coming back. It just gets it right every time.