Stayed here for 5 amazing days! Beautiful hotel, the grounds are restaurants are increditable. Superb breakfast in Olives every morning and a special thanks to Joiss who remembered our order every day. Loved poolside restaurant overlooking the beach, again great service and delicious lunchtime menu. Celebrities fine dining restaurant was superb, the level of service and food was simply outstanding. Michael went out of his way on each of our visits and made the most incredible refreshing non-alcoholic aperitifs. The level of service is of a very high standard and Sunil (Manager) takes an awful lot of time to make sure all guests are comfortable and have everything they need. We particularly enjoyed invitation to cocktail party held weekly. Finally big thank you to Howler for going out of her way to source our lovely tea. The Beach Bar & Grill is not to be missed - if it's not too hot the tables outside have spectacular views across Dubai skyline.

i’ve never been to a 5 star rated hotel with an unprofessional employees.. all the drinks was served hot, food wasn’t allowed on the beach. AC wasn’t working in the room and had to CHECK OUT AT 1 AM because the night shift manager was very rude..

The hotel, facilities and service is impeccable. The restaurant Zest is amazing. Breakfast, lunch and dinner is just full of flavours! We have a palm beach junior suite, the room is fantastic and every minor detail has been thoroughly thought out. We had are own private cabana on the beach and were looked after by Dilshan and Shibin who provided amazing service. Thank you to both of you and all of the one and only team.

Our continuous feedback from the residents in Palm Crescent: Super disappointed experience each time we come to the lounge. The level of serving the food and service in their lounge is totally unprofessional. For ex, how hey serve porridge (cold and dried).

We chose this hotel as it looked luxurious, intimate and tranquil, how right we were. From the moment we checked in to the moment we left we were made to feel special and taken care of. At check in our room wasn’t ready but our luggage was whisked away and we were sent for complimentary breakfast. When we did get our key the room was huge, well appointed and room cleaning was faultless, every morning perfectly timed for when we left for breakfast and turn down perfectly timed whilst we were out at dinner each night. I asked for foam pillows on our second morning and they were in our room within an hour. Poolside and Beachside service was impeccable. Despite the hotel being almost full there were always sun beds available at any time of the day, fresh ice water bought round regularly throughout the day and friendly poolside bar service at all times. The gym was well kitted out and equipment well maintained. One thing we had read in other reviews was noise from party boats and nearby beach clubs float across the water and this is the case, however it seemed to be only on the weekend and it didn’t disturb our sleep, despite our room being on the beach and facing the ocean so don’t let this out you off (as it nearly did us!) All dining options were excellent. Breakfast a combination of a la carte and buffet, fresh juice bar etc. Zest and 101 were fabulous. We visited the One and Only Royal Mirage for the day and my goodness what a difference there was! The hotel felt sprawling, impersonal, hectic in comparison to the tranquil personal exclusive oasis of the Palm. The hotel is certainly expensive but unlike some places in Dubai we left happy and relaxed, we did not feel ripped off the way we have at other Dubai hotels. Everything about the hotel feels exclusive, special and worth every penny staying there. The final thing to mention is the staff. We did not have a single poor experience with the staff. Check in, room service, bar staff, waiters, management, pool staff, all were excellent, friendly, accommodating, nothing was too much trouble. We were there whilst the flooding occurred and the staff worked tirelessly to maintain order, safety and guests enjoyment. There are too many to name individually but a huge thank you to everyone for making our stay so special.