Kimpton Charlotte Square

Very well located property and a perfect spot to launch from for any Edinburgh exploration you may have in mind. Our biggest mistake was entering expecting anything close to a 5 star hotel experience. If you enter expecting a solid 3 star experience; you will save yourself the misconception we experienced. Concierge service is nonexistent- a man stood behind the desk with the concierge plaque and directly stated we have the same internet as he and that was our welcome to the hotel and Edinburgh. We received no warm greetings or a single suggestion. As soon as one enters the hotel, the mismatched theme waring between arts cutting edge and welcoming parlor in need of a refresh sets a jarring tone. Dusty fake ivy along the walls with what I assume are intended to be “edgy” black and white photos of faded stars of the 1990s most looking unkempt and several well placed large photos with the middle finger extended. I wondered if these photos were selected by the concierge. Our most vexing challenge was the bathroom- one shower would spontaneously start running in the middle of the night even though we had not used it since morning. We could not sleep so were moved to another room with a defective shower screen making exit from the shower a terror involving many towels to escape. Pictures were shared with staff to show the mold on the floor and floorboards indicating this has been a longstanding issue. We were told by staff a renovation is expected after the holiday season. The employees were all very understanding of our challenges as guests. They don’t own the hotel; they work there. I get it. I am sure after a bit of employee training for the concierge desk, hearty infusion of cash for fresh decor, perhaps a splash out on an elevator that is more dependable (book a lower floor and learn to love the stairs) and more attention to the plumbing challenges which mold suggests has been a longstanding issue- this property would merit the 5 star rating. Until then, there are a number of incentives in terms of room pricing and special treats like a welcome wine hour. And of course the fantastic location to keep guests inclined to give the property a try.

Excellent service from all staff throughout stay. Well furnished lovely decor clean room . Extensive breakfast served in trendy surrounding. Very pleasant experience. Would not hesitate in recommending.

I had a short stay at the Kimpton in Edinburgh, and while the hotel and room are very stylish and on-brand for Kimpton, the room's bathroom was so poorly designed as to make the stay slightly uncomfortable. I stayed in a King Premium room, and the thing I appreciated about the room was the very comfortable bed and pillows, as well as the stylish decor of the main bedroom area. That said, the bathroom was so poorly designed as to be almost non-functional - and let's be honest, a hotel room's bathroom is just as important as the living space in order to feel settled and comfortable. The bath-shower combo is so narrow to stand in that to turn around in it felt precarious and almost dangerous without actively concentrating on not tripping and falling. And, the sink and vanity ledge was so small that I couldn't balance my standard sized toiletry bag on it without it falling, there was nowhere to put your toiletries, etc, so I had to use the living area to unpack my toiletries! Sure, the bathroom is new and looks chic in a website photo, but using it felt like trying to get ready in a dollhouse. The hotel itself is in a very central location, and the nightly Kimpton happy hour is a great touch as always. The staff was friendly and professional, and made us feel very welcome. But, I have to note that we didn't receive a text or call after check in to let us know our room was ready, like we requested, which was an inconvenience when you're tired from travel and eager to get settled in. Overall, the room had good sleep quality, and was stylish - but for the premium price, the room lacked the functionality that I'd expect and had experienced at other Kimptons...

I've been staying at the Kimpton in Charlotte Square for many years. It is hands-down one of the loveliest, friendliest, and most fun hotels in Edinburgh. This trip was specifically awesome due to the attention that the staff took to make sure I had a lovely stay. Kim upgraded me to an awesome room with a view of the castle; I had a free complimentary bottle of wine in my room one evening; and an awesome massage and treatment for my mum in the spa. Thank you Kimpton Hotel for everything you do to make a stay so special.

We truly loved our stay at the Kimpton Charlotte Square. It is the perfect walkable location to all attractions. Our room (211) was large and the bed was extremely comfortable. Staff at the hotel is 10/10 - friendly and approachable from top to bottom. Can’t wait to return.