Kimpton Charlotte Square

We booked this hotel due to the location and previous reviews and were not disappointing. We arrived quite early on our check in day and were able to store out bags to go off exploring. Rooms were really spacious with everything you would need. Beds were very comfy and can provide extra blankets if required. Tea and coffee making facilities are provided and a small fridge with bottled water replaced daily. The only thing I would add is that there is no desk area next to a mirror, small point but would make a difference. Location is great and a short 5-10 walk to lots of restaurants and to the main Princes Street. Happy hour is served between 17:00 - 18:00 where certain drinks are complimentary which is a lovely touch. Breakfast was also really lovely with options of a cooked buffet, fruits, pastries and toast, but also you can order certain dishes fresh. We loved the freshly made green smoothly every morning as it was delicious. All staff were really lovely and super helpful. Would definitely stay again and have already recommended to friends who were planning a trip.

A stunning hotel with unique characteristics and amazing hospitality. Here you feel extremely welcome. Rebecca sorted for our room incredible welcome chocolates and card left and Prosecco for my birthday celebration . Raghda , guest relations staff -You really added to my celebration- it made us feel so special having a very special glass of complementary champagne and making our meal booking at Baba seamless and adding a bottle of complimentary fizz ! What a lovely person you truly are! This is such an exclusive place and you can’t build a beautiful, welcoming hotel like this without passion and dedication and that’s tangible as a guest here . Cameron in the restaurant looked after us with excellent recommendations, Leon at the bar added to the experience with his friendly nature and delicious cocktail making and not to forget Brian in concierge who gave us the most incredible recommendation for a local Chinese restaurant. We take nothing for granted and really appreciated how you made us feel. That’s priceless to us .

Very well located property and a perfect spot to launch from for any Edinburgh exploration you may have in mind. Our biggest mistake was entering expecting anything close to a 5 star hotel experience. If you enter expecting a solid 3 star experience; you will save yourself the misconception we experienced. Concierge service is nonexistent- a man stood behind the desk with the concierge plaque and directly stated we have the same internet as he and that was our welcome to the hotel and Edinburgh. We received no warm greetings or a single suggestion. As soon as one enters the hotel, the mismatched theme waring between arts cutting edge and welcoming parlor in need of a refresh sets a jarring tone. Dusty fake ivy along the walls with what I assume are intended to be “edgy” black and white photos of faded stars of the 1990s most looking unkempt and several well placed large photos with the middle finger extended. I wondered if these photos were selected by the concierge. Our most vexing challenge was the bathroom- one shower would spontaneously start running in the middle of the night even though we had not used it since morning. We could not sleep so were moved to another room with a defective shower screen making exit from the shower a terror involving many towels to escape. Pictures were shared with staff to show the mold on the floor and floorboards indicating this has been a longstanding issue. We were told by staff a renovation is expected after the holiday season. The employees were all very understanding of our challenges as guests. They don’t own the hotel; they work there. I get it. I am sure after a bit of employee training for the concierge desk, hearty infusion of cash for fresh decor, perhaps a splash out on an elevator that is more dependable (book a lower floor and learn to love the stairs) and more attention to the plumbing challenges which mold suggests has been a longstanding issue- this property would merit the 5 star rating. Until then, there are a number of incentives in terms of room pricing and special treats like a welcome wine hour. And of course the fantastic location to keep guests inclined to give the property a try.

Excellent service from all staff throughout stay. Well furnished lovely decor clean room . Extensive breakfast served in trendy surrounding. Very pleasant experience. Would not hesitate in recommending.

I had a short stay at the Kimpton in Edinburgh, and while the hotel and room are very stylish and on-brand for Kimpton, the room's bathroom was so poorly designed as to make the stay slightly uncomfortable. I stayed in a King Premium room, and the thing I appreciated about the room was the very comfortable bed and pillows, as well as the stylish decor of the main bedroom area. That said, the bathroom was so poorly designed as to be almost non-functional - and let's be honest, a hotel room's bathroom is just as important as the living space in order to feel settled and comfortable. The bath-shower combo is so narrow to stand in that to turn around in it felt precarious and almost dangerous without actively concentrating on not tripping and falling. And, the sink and vanity ledge was so small that I couldn't balance my standard sized toiletry bag on it without it falling, there was nowhere to put your toiletries, etc, so I had to use the living area to unpack my toiletries! Sure, the bathroom is new and looks chic in a website photo, but using it felt like trying to get ready in a dollhouse. The hotel itself is in a very central location, and the nightly Kimpton happy hour is a great touch as always. The staff was friendly and professional, and made us feel very welcome. But, I have to note that we didn't receive a text or call after check in to let us know our room was ready, like we requested, which was an inconvenience when you're tired from travel and eager to get settled in. Overall, the room had good sleep quality, and was stylish - but for the premium price, the room lacked the functionality that I'd expect and had experienced at other Kimptons...