The Roseate Edinburgh

Incredible experience. The breakfast was incredible, and the mattress was from another planet. I even sent them an email afterwards asking for the brand they use

My experience at The Roseate was nothing short of a nightmare, turning what should have been a beautiful and stress-free start to my wedding day into a frantic, humiliating disaster. I booked the most expensive suite for £1000, specifically to get ready before my wedding and to have a luxurious experience. While the room itself was a bit dated for a so-called 5-star hotel, it was nothing compared to the complete lack of professionalism that followed. An hour into getting ready with my hair and makeup artist, we were interrupted by the beverage manager—not even the general manager, as one was apparently not on site on a Saturday. He informed me that I would not be able to leave through the main entrance. The reason? Another bride had booked the lawn for her wedding, and The Roseate had granted her exclusive use of the main hotel entrance, which I had explicitly confirmed I could use for photos and my grand exit 12 and then 6 months in advance. My wedding was set to begin at 1:30 PM, and I needed to leave at 1:00 PM. The hotel staff, including the beverage manager and security, were completely unhelpful and shockingly rude. They stood by their decision, stating the other bride had a contract for the garden, while I only had one for the room. This baffling logic led to me being 25 minutes late to my own wedding. I was unable to leave the hotel because of this. The final insult was being forced to leave in my 100% silk wedding dress through the hotel's bin and service entrance. This is not the experience you expect from a 5-star establishment. Despite the egregious error and the immense stress they caused, there was no apology, no offer of a partial refund, and no attempt to rectify the situation. This is a hotel that over-promises and under-delivers, with staff who are incapable of handling even the simplest of scheduling conflicts. I highly discourage anyone from staying here, especially for a special occasion. This hotel certainly does not deserve its 5-star rating.

Clean, quiet, comfortable, well-maintained. Love the classic style. Restaurant was great and the cocktails solid. Definitely a squeeze in the three-person room with the fold-out bed extended, but the beds were very comfortable.

I choose this hotel as a birthday treat and I was not disappointed. It was beautiful and aesthetically designed. A special shout out to Zoltan, at the property. It is rare to see such level of professionalism, passion and dedication to work. He treated all guests with respect, hospitality and kindness. Thank you Zoltan for your service.

It is hard to know if you are staying in the big fancy house you see in the pictures or the smaller hillside house across the street. If the house across the street, know that some of the rooms are essentially in a basement. We were initially booked in the annex across the street in room 208 on the ground floor. While very small, it has a nice window with a view of trees and roof of the rest of the building. The beds is quite comfortable EXCEPT for the nasty problem of the lights coming on every half hour!! YIKES. We, obviously, could not stay in that room. Paul, the lovely night manager who has only been on the job for a week, got us quickly into another room, number 209 which is downstairs, essentially in the basement. This room was larger and well spread out, but it smelled of basement. It also lacked toilet paper and soap so, in the morning after an excellent night of sleep (the beds are comfy and the rooms quite), we went back upstairs to room 208 where we watched the sun rise, enjoyed the tea and cookies, and tried to laugh about it all, including not having our luggage (thanks British Airways!) The staff here is exceptional. They are warm, friendly, and super helpful. They kindly gave us toothbrushes and paste since we had nothing. We have no idea if the main building has decent rooms, but there are no gardens. The front of the hotel has a covered outdoor space that looks forlorn and an uncovered space that is rather silly given all the rain. Flowers would have been better. The pictures they post of the front of the main building are not accurate. There is a small car park in the back. We had dinner in the restaurant and it was exceptional. The service outstanding and the food was delicious. We started with cocktails - local gin and whisky, of course. We had the set menu, which was a deal at 50 British pounds. First course was mushroom soup and super yummy Orban crab with caviar and raw fish. Main course was incredible potato and ratatouille with kale and zucchini as well as rack of lamb with pressed potatoes that were expertly made. Dessert was a cheese course and passion fruit cheesecake, all outstanding. The wine selection while not huge, was very well curated. It would have been nice to have more options by the glass, but that is the smallest of concerns. The chef put real care into not only the taste of the food, but also the presentation. We were charmed and highly recommend the restaurant.