Sheraton Grand Hotel & Spa

The place, the weather every thing was amazing. It was indeed one of the best trip. We even went for highland tour in scotland and overall itbwas beautiful experience.

Beautiful hotel , fantastic location. We got a room upgrade which included the club lounge for a very reasonable price . The bedroom was lovely bed very comfortable and it was spotless. Club lounge was a nice space to relax in . The drinks and canapés were included from 5-7 pm . It Also included a delicious breakfast definitely worth getting! Aldi the lady that served us ( Rose) was very friendly, informative and constantly asking if we needed a top up etc .

This was our second stay at a Sheraton Grand since their rebranding as a higher end hotel. What a great experience we had! Ryan checked us in and did great to explain everything about our stay. We got the Edinburgh Castle Suite, which was about twice the size of a normal room, including Club access, beautiful recent remodel, and a simply spectacular and unobstructed view of Edinburgh castle. As Marriott members (who owns Sheraton), we stayed 5 nights for about $3800 all taxes included. The suite was stunningly nice, with a separate tub shower and huge bathroom and wonderful king size bed. Huge nice fluffy towels as well as hand towels AND washcloths (someone not too frequent in European hotels) were well appreciated! The mood lighting and overall technology of the room was very well thought, even if we didn't really worry about the mood lighting. The pictures of various places in Scotland decorating the walls looked unfamiliar to us at first, but after a few days of sightseeing, we recognized almost every one of them! The Sheraton Club was overall excellent. The size and decor of the lounge were awesome, and we really enjoyed not one, but TWO self-serve coffee machines that made a wide variety of drinks any barista would be proud of. The morning breakfast was very tasty, with many hot and cold entrees and sides including fresh fruit and pastries. We really liked the machine where you drop in a couple of oranges and watch your orange juice being freshly squeezed. We had potato scones for the first time ever (even after living in the UK for 4 years many moons ago), and loved them they are mashed potatoes, flour, butter, salt, and then rolled into a dough and pan fried. I had mine with ketchup but anything will go with them, even just plain. The selection of drinks for the evening, including alcoholic drinks, was also good if you so indulge. The staff was very attentive and polite. Very slight drawbacks of the lounge were the evening snacks just consisted of cold cuts and bread, mini desserts, etc, and no hot offerings that we noticed. Also the only eggs in the lounge at breakfast were scrambled eggs...freshly made but a bit undercooked and runny for our tastes. I would bet if we asked for eggs to be made, they would have been happy to do so, but it was not a big deal. That said, since we were allowed to have breakfast in the lounge OR in the One Square restaurant one floor above, we opted for One Square on one morning just to try it out. It was very good as well, with the same offerings (maybe a few more) as the Club breakfast but with table service and they also let us do eggs made to order. However, there was no self serve coffee machine even though we could ask and they would make it. We did have access to pots of coffee. Small things, and did not bother us at all, so just a note. Could also use Tobasco (or other) hot sauce out with the other condiments in both places. We noticed lots of Americans visiting this hotel. Don't forget to offer a few quid for a tip if you use One Square (given it is table service). The housekeeping service was incredible (don't forget to tip these folks a couple quid per night as you depart) and was twice a day if you want it. The entire staff everywhere in the hotel were extremely professional and friendly. We could not have had a better stay. We researched about 50 nice hotels in Edinburgh and this proved to a great choice for us (we travel far and wide and often). The location was perfect for local sights and attractions. The online pictures do not match up the much nicer actual views of the room, and of the castle from the room. Far better than what you see online! Uber is also readily available if you use it. Thank you again, to all the staff at this Sheraton Grand! A "must" place to stay!

Very impressed overall with this hotel – accommodation, facilities, staff, location all top notch. I stayed here for 2 nights with my husband to celebrate our 35th Wedding Anniversary and the hotel acknowledged this for us – Thank you very much. All the reception and lounge staff are the best, with particular mention to the Receptionist Debbie, our first point of contact and she spent a lot of time with us giving us advice and chatting, very helpful. Then Adam the concierge who also chatted with us and offered lots of help. We also had the pleasure of being attended to by Sumit in the Club Lounge. He went about his duties with complete efficiency, explained what drinks they had on offer and a full description of the wines – we both went for the South African red and white and they were delicious. He made sure we always had everything we needed, even going for a glass of water when my husband was coughing. Very much going beyond his duty, very helpful and certainly enhanced our stay by far. All of the staff are friendly, happy and helpful. Everyone was happy to assist, advise, and even just chat and not one didn’t have a smile on their face. As far as the actual hotel goes, our accommodation was very comfortable, extremely clean and stocked with the usual Marriot amenities, towels, coffee and tea. We went out for meals but did have breakfast and snacks in the Club Lounge – again always kept stocked up and replenished before anything ran out. The Lounge offers for breakfast a great array of food to have a full breakfast, including porridge and tasty haggis, as selection of cereals, meats and cheese with accompaniments, bread, juices, fruit and yogurts. In the afternoon they have fresh bread rolls and hot snacks as well as a good choice of meats and cheese, crisps etc. I used the gym daily. It is very clean and has modern, working machines Location is fantastic and only 15 minutes’ walk from the main tourist areas and a wide choice of restaurants, bars and café’s. If I have another occasion to stay in Edinburgh this is where I will go.

Not a great experience, Spa terrible, water freezing cold, couldn't get back in locker at the end took over half an hour due to lock not working properly, apparently a common issue ! complained and got £47 refunded from £150 !! what a joke. Offered complimentary parking as a gesture ! Bar and food was excellent, restaurant menu quite limited. Breakfast very good but only just warm. Room terrible, noise and heat unbreakable, managed 3 hours slept not bad for a room costing £400 per night !!! all in all terrible experience and won't be rushing back.