Sheraton Grand Hotel & Spa

The Hotel did not offer a 5 star experience ! The spa smelt bad and looked run down, they charged us £360 to enter the spa even though we had a room booked with them and we had walked in with our suitcases, my partner got the money back but only after asking a member of staff and getting told it was a mistake. A mistake that shouldn't have happened. The cafe at the spa, food & champagne was poor and overpriced! The room was very noisy ( not sure if it was the elevator or air con ) but every hour a noise kept us up! and the sun came in the corner of the window all morning... leaving the hotel feeling so restless and the worst sleep I have had in a while. Breakfast in lounge ... basic The staff in the lounge were however lovely and the cocktails in the bar were nice, location is great but due to our experience the 4 of us would never return. Not worth the money

Fantastic 1 night stay. All staff attentive and very friendly. Tony was very helpful at check in. I'm gluten free and have other allergies and was very impressed with the variety of gluten free options provided for breakfast which included gluten free muffins made in Loch Ness and gluten free cornflakes and crossiants. The eggs florentine and avocado on toast with poached eggs we had for breakfast was great quality and cooked perfectly. The servers at breakfast were very attentive and prompt. Our room was very clean and cool which was great for the hot weather. This is our 3rd time staying and we will definitely be back. Thank you to all the staff including housekeeping.

A great hotel with excellent cleanliness. The rooms are comfortable and spacious. The added extra of the lounge is a must. Drinks are great and food for everyone. Never had a chance to visit the spa on this occasion but will definitely be back.

Stayed one night in a suite for Oasis gig on 12th.. Room was OK but water pressure awful. Breakfast was terrible.. Ran out of everything including eggs. Would not stay again.

Had really high expectations for this spa as was recommended by my mum who has been a few times. It is an amazing experience and different to most spas. It has a number of different spaces with saunas, steam rooms, pools ect. Really is a vast space. Is showing signs of wear and tear and needs some TLC. No phones were allowed in the spa area, which is understandable, so no photos were taken. Few tiles missing from the pool, quite busy so not a lot space in each room, the mist button in the salt room wasn’t working ect. Is a very big space and really is a fantastic experience. Staff all seem very friendly too. We had some massages and the treatment space is very nice and calm. Got the feeling that they’re riding in the fact that they have so many options to choose from and really is a spa DAY not just an hour or 2, rather than perfecting the areas to a high standard. Good day out, however needs work and management on the amount of people there. We had lunch in the spa cafe, not a lot of great option and the food is very, very basic for the price. Would not eat there again at all.