Sheraton Grand Hotel & Spa

Beautiful room but service was less than expected. Food and location were great. Service could use improvement.

Fantastic hotel. The staff is all amazing and took wonderful care of us. The Concierge Desk was extremely helpful. We called ahead before we arrived and they made dinner reservations for us at the 1925 Restaurant based on our preferences.

Loved our stay at the Sheraton. Staff were great, so helpful. Special shout out to the manager Tomasz for such a great service. Wonderful rooms, clean and such comfy beds. Spa was wonderful. Came for my mum’s Christmas present and we had the best time! Thank you so much. We will be back xx

We really had a great experience at the Sheraton Grand. Firstly, the location was fantastic, away from the main road which meant not as much traffic noise. The lobby was filled with fresh flowers and very helpful staff. We had a beautiful well laid out room on the 7th floor, wonderful linens, and with the most amazing view of the Castle and Princess Gardens. It was a special birthday for my husband and the hotel did an amazing job with a welcome amenity. The breakfast and Happy Hour in the lounge were wonderful. Great value to be able to have a huge variety of appetizers and drinks included. Everyday I started my morning enjoying the delicious smoked salmon.

I stay in Edinburgh close to 80 nights a year for work and this is my favorite hotel. There are so many great things about the hotel , but the employees are definitely the biggest selling point. From the minute we check in after a long travel day, the front desk , from Alexander , Isabelle, Tony, Jonny, Isaac - to eceryone checking us in , welcomes us and checks us into our rooms that are ready for us upon our arrival. It is so quick and seamless and just what a tired traveler hopes for! The rooms are comfortable and castle view rooms are highly recommended. The executive lounge has great drinks and snacks and it really feels so nice to come in and be welcomed by the friendly faces in such a pleasant, comfortableenvironment. Abigayle, Elona, Mims , Rose, Rebecca, Luca -in the past few days of our stay took such good care of us and always do. It is really a perfect way to spend a couple of hours unwinding from the day before dinner. There is a restaurant and a bar/ restaurant in the hotel with great choices and a diverse menu with choices for lots of tastes. The location of the hotel is perfect for areas of Edinburgh and it is easy to walk to the Royal mile and Prince’s Street. All in all , I really can’t say enough good things about this hotel !!