W Edinburgh

Lovely hotel, great location, best service

Went to university in Edinburgh and return on a regular basis for short breaks. Usually stay at the Sheraton or Glasshouse for easy of access to central Edinburgh. Was keen to stay at this hotel as it was much praised during construction. Everything seems to be done at a minimum. Starting with the small reception area. The room was small not even space for a table and chair. The toilet was "compact" on par with what you get on an airliner. First night went up to the lounge for a drink before dining. Was asked if we had made a lounge reservation which we hadn't but luckily got a seat. Never heard of booking to get into a "5" Star hotel lounge before as a guest. Had drinks and was presented with what seemed like an egg cup with some bread croutons in it?? The Sushi restaurant was excellent all be it portions were small. Overall it makes out as a 5 star hotel but too many things let it down. It is however smack bang in the centre of Edinburgh so will attract the tourists which I assume is its targeted customer base. Would I stay again? Not sure.......

The hotel is in a great location with easy access to St James Square, Princes Street, the bus station, and many restaurants and shopping. I would recommend including breakfast with your room as it is an excellent offering. Staff are friendly and helpful. There are beautiful views of the city from the hotel.

We stayed 1 night for a special anniversary and it was amazing. We were fortunate enough to be upgraded to a room high up in the ribbon with a balcony & views across Edinburgh. From the moment we arrived the front desk team were fabulous with particular mention to Belagi (apologies if the spelling is wrong) who took the time to introduce himself & take us up to our room. The room was big with everything we needed and more and lots of nice little touches. The breakfast was very good and with it all ordered Al a carte, made a nice change from the usual hotel buffet breakfast. Its location in Edinburgh is perfect for everything central around the new town & Waverley with the old town only 10 minutes walk across the North Bridge.

Upon arrival at the hotel, we were cordially greeted and offered a glass of champagne. The room was not ready; however, the hotel is located next to a large shopping mall full of stores and restaurants to explore. The room was spacious and luxurious. The two-room suite had a beautiful bar and spacious bathroom and great views. The room could be a bit stuffy at times as the AC only cooled so much. Laundry service was also excellent with everything cleaned and packaged to perfection (including a fresh thistle on top). The bar is also quite nice with excellent cocktails and service. Everyone working at the hotel were professional and friendly and willing to assist with any request. Sometimes lines could be lengthy at the Front Desk due to under-staffing. I highly recommend this hotel and would return when in Edinburgh.