Steigenberger Frankfurter Hof

we had arranged ahead to get adjacent rooms for our trip - despite this it was a slightly clumsy check in, but saved by the front desk/manager who was excellent the hotel is old/historic but has a good feeling, the elevators although charming are done and most dont work. the rooms are well sized, and well designed, very nice - but compromised by very shabby grotty towels. it makes no sense to compromise such a room - i thought it may have been bad luck but 2nd day towels were even worse. like sand papering your body in a youth hostel. despite the towels, the hotel is nice and represents good value

Die Studio Suite entspricht nicht den Erwartungen so wie auf der Internetseite dargelegt. Wir sind zu dritt angereist und für unsere 16-jährige Tochter wurde ein kleines Beistellbett im Wohnzimmer hinzugestellt das die Bezeichnung Bett als solches nicht verdient. Ein Bettsofa wäre höchstwahrscheinlich die bessere Alternative gewesen. Es wurde von einer frischen Renovierung dieser Suiten geschrieben wobei die abgewetzten Sofas und der Teppichboden aber vermutlich nicht zu den antiken Gegenständen gehören die einem solchen Prozess unterzogen wurden. Ferner wurde vermutlich vom Flachbildfernseher im Badezimmer versäumt zu erwähnen dass dieser durch einen einfachen Spiegel ersetzt wurde. Es sind wohl kleine Beanstandungen und noch andere Mängel vorhanden auf die jetzt nicht näher eingegangen wird aber für ein 5-Sterne Hotel und den hierfür zu zahlenden Preis ist dies leider nicht so nachzuvollziehen. Dies trifft zumindest für diese Suite zu.

Gorgeous hotel, well located in the old part of town near the river. Great staff, comfortable beds, lovely cozy bar. Only complaint is having had to pay an extra 50 euros to get the room “priority cleaned” (their terminology, not mine) so that we could check in ahead of our scheduled time which was 3pm. We still had to wait for two and a half hours for the room.

Wat een prachtig hotel, alleen het hotel is al een bezienswaardigheid an sich en ja, veel is niet high techno of het nieuwste van het nieuwste maar dat is precies waarom ik dit hotel op doorreis uitkoos, zo veel charme! Het ademt luxe, grote marmeren trappen, ontzettend veel ruimte, gigantische schilderijen, met hout bezette liften, je waant je terug in de tijd. De valet service is top, middenin de stad en je geeft je sleutel af en klaar, fijne bedden en zeer ruime kamers. De douche was was mager voor deze prijs, gezien deze onregelmatig en alle kanten op spoot. Heerlijk gegeten in zakaya, het asian restaurant in de kelder. Absoluut komen we nog eens terug met de kinderen voor een city trip!

We stayed at the Steigenberger Hof in Frankfurt for three nights in December, and it was simply one of our best hotel experiences. Reaching the hotel from the central train station was an easy taxi ride (although I know that the driver took a few extra turns to pad the fare). Then, from our arrival to our departure, service was careful and attentive. We were fortunate to be upgraded to an executive suite which was located in an upper corner of the building with a view toward the Romerberg. There was an issue when we arrived, as the door to the adjoining room was unlocked, but staff were quick to arrive to lock the doors. Room amenities were excellent, including a neat little tablet that we could use to order food or contact the staff. There was lots of space to store our luggage. The bathroom was large and featured a step-in tub with a shower attachment. At night the room was quiet, with little to no street noise. The included breakfast was served on the ground floor and featured an expansive continental style spread, including many hot plate options. It did get somewhat busy during breakfast, but the food was good. One evening we had dinner at the restaurant (Oscar’s). Service was attentive, and the food was excellent. The surrounding area was bustling and safe, with many stores and restaurants. We had no issues with walking around at night, although one must always be aware of their surroundings. The facilities overall were clean and neat, a definite throwback to an earlier period of luxurious decor. I had only a few quibbles: the elevators were somewhat slow. However, one evening when I had just missed an elevator, a concierge saw me and opened up another elevator, just for me! Second, the main entrance on Bethmannstrasse required taking a few steps up into the hotel, although there are other available entrances. Overall, these were very minor issues. We very much enjoyed our stay and can highly recommend the hotel. We hope to visit again.