La Reserve Geneve Hotel, Spa and Villa

Very loud wedding disco music late into the evening — it was impossible for any guests to sleep. Hotel management cheapen the hotel value by signing contract that allow very loud wedding party music to go on all night. It is close to midnight and it is still at top volume even with ear plugs, we still hear the loud music and the shaking of the ground. It is a terrible experience. Not a luxury hotel’s management style and a terrible cheap motel-like experience. We called repeatedly and yielded no improvement…… lying awake waiting for the party to end.

We celebrated our civil wedding at La Réserve Genève, and we still cannot find the words to describe how perfect it was. From the very first contact until the very last moment, everything was beyond flawless — this was not just a wedding, it was an experience we will remember forever. First of all, Loann, the event manager, is truly a star! ✨ From the first moment we spoke with her, she was so attentive, kind, and professional. She guided us through everything with such grace, and made the entire process absolutely effortless. We kept saying it was the easiest wedding in the world, and it truly was thanks to her. Loannnn 🙏🏼❤️ we will never forget her support and her energy. On the wedding day itself, the entire staff was extraordinary. Every single person seemed to know it was our wedding, even staff members we had never met before! Everyone treated us with so much love, care, and genuine attention — it felt like the whole hotel was celebrating with us. From the waiters to the bar team, from the reception to the parking staff — everyone was part of making this day magical. A special thank you to Sofiane and Rayan, who stayed by our side all night long. They made sure everything was perfect, that every guest had what they needed, and that we could truly relax and enjoy. Their presence, professionalism, and kindness made all the difference. And then… the details. 💫 The food and wine were simply exceptional — our guests are still talking about it. Service was impeccable: in just minutes, every single guest had their plate, glasses were always full, and everything ran smoothly. The decor and set-up were breathtaking, elegant, and warm — exactly what we dreamed of for this very special moment. When we came back to our room after the celebration, we were met with another surprise: candles were lit, the entire room had been cleaned and reset from the preparations earlier in the day, and all our gifts had been carefully arranged in the room. It was like walking into a romantic movie scene. We hadn’t asked for this, yet it was done with such thoughtfulness — a gesture we will never forget. La Réserve Genève is not just a hotel. It is a place where excellence, elegance, and true human kindness come together. You made us feel unique, celebrated, and deeply cared for on the most important day of our lives. From the bottom of our hearts: thank you to every single person who made our wedding day magical. We will cherish these memories forever. ❤️

I ignored it as a hotel, but I ate at the restaurants five star restaurant amazing service quality food and there are so many options on the menu and to top that off there’s like 10 restaurants inside so it’s the best hotel/restaurant ever. I love it

Where to start. The prices are not expensive they are extortionate. $600 for a bottle of Bombay? WHHHAAATTT? 320 USD for a Peking duck? The rooms are ordinary 5* many without balconies. Has a slight80's feel. NOT worth the price. Then there is the so called Michelin * Chinese restaurant. I was told I couldn't get in night one but with evident flourish and pride the concierge "secured" a table for the following night. Wow thanks. Except at 8:30 80% of tables were empty. It was basically lies and I have the evidence to show it. I had had crispy duck in Uli in Nottingham Hill two nights earlier for $60 and it was far superior to this slightly dried offering. The staff were hopeless and insisted that pasta is a Chinese dish (he means rice wrap) but apparently we were in the wrong. Wrong is about right. All wrong. The manager was typically apologetic. He blamed their Middle East clientele for booking multiple tables and not showing up. He was baffled by China taking over pasta and admitted the star status hadn't been recently (or anytime in living memory would be my guess). that said Michelin * for Chinese? Mmmm...I smell a rat. Other hotel staff fine. Decor pleasant enough for a middle of the road 5*. DO NOT GO!

We had an amazing experience at this hotel. The most wonderful thing was the staff, who were so so friendly and helpful. Christophe at the concierge made an effort to make sure we had everything we needed for a dinner in Geneva. The boat transfer back and forth was convenient and super fun for our daughter. The bellhops were so kind and even cleaned our car a bit before we left as we had been traveling for a while and had built up some trash. The Childcare staff was so kind (Solange and others) and amazing with our 2 year old. We really appreciated their efforts to give us a few hours to ourselves as a couple. They have a beautiful and safe play area inside and outside for the little ones and were doing lots of fun activities with them. They are open 9A-6P if desired. We only used them a half day. Our daughter had fun swimming at the pool and playing in our room. They brought an adorable crib, baby towel, baby slippers, and bath products for her! We felt very welcomed although it is a luxury environment we never felt awkward with our little one. The bed was very comfortable and the black out curtains were top-notch. There could be a little more signage in the hotel as it was hard to find some of the places like spa, gym, and childcare areas if you haven't been there before. Or perhaps a map of the hotel given at reception would be nice. We also didn't realize you could walk through a short tunnel and come out on a beautiful dock/small beach on Lake Leman. Once we discovered this, my husband went paddle boarding and I enjoyed a nice dip in the cool waters. The waterfront staff were also top notch and very kind to us. There is a seating area and all kinds of water toys/boats you can rent and take out. It was just lovely to spend some time there! Small quip about the restaurant (not the Chinese one). Service was very slow, took us 2 hours approximately to get our main dishes...I realize it's the culture to eat a slow dinner, but with a small child this was quite difficult for our family to keep her entertained in a tiny space for that long and we ended up going on a walk while we waited for the food. Staff did seem to realize there was a delay and did apologize to us, but they could try to cater for families a bit better since it's a family friendly hotel overall. I would love to go back and stay a few more nights, our trip was too short! I think 4-5 nights would be ideal!