Sofitel Gold Coast Broadbeach

It just scrapes in as ok. Rooms are not that clean with noticeable crumbs in bathroom and floors. Service and overall offering is great plus location is prime. Rooms are lower standard than what you would usually expect from Sofitel in terms of maintenance, style, room service facilities and cleanliness. Good for a low key stay not for a splurge or special treat to yourself.

Located close to the convention centre and Star Gold Coast, the hotel peaks above the rest in service. Staff are seasonal and can be touch and go. Facilities are okay but the gym and lifts are problematic. The reception area is amazing with Champaign.

Perfect service from check-in until check out. Didn’t arrive until after 9pm …. Platinum status recognised at check in, drinks offered, late check out secured and our bags were in our room before we were. Breakfast was excellent every morning including over a busy weekend. Room service dinners were restaurant quality on the two nights we didn’t eat out. There are high quality restaurants everywhere within walking distance so choice is plentiful. The house keeping staff paid attention to detail and they were also very helpful. After reading some reviews (after booking 😬) I was a bit concerned but I thought we’d judge it for ourselves. I’m glad we did. All the staff from management to housekeeping were helpful, happy and knowledgeable. They helped make our holiday an A1 experience. They really made a difference. The only downside (otherwise this would be a 5 out of 5 review) is the age of the building but obviously that’s well out of the control of the amazing staff. This did not change our enjoyment at all. Beds were very comfortable, the only noise we could hear was the waves so sleep was easy. We will be back very soon. Thank you Sofitel staff 👏👏👏

The hotel is a little tired but our room was quite ok. The bed was extremely comfortable and it was lovely and quiet so we had great sleeps. We stayed 3 nights and ate in the restaurant and had breakfast every morning. The food in the restaurant was very nice as was the breakfast. There were enough choices and all the food on the buffet was hot which was a pleasant surprise. This is where the good news ends and my reason for only 3 stars. Except for breakfast the service has been rather appalling!! We rang for some milk, a bucket of ice, evening turn done and nothing ever happened. We had to go downstairs and get our own ice and on one occasion the gentleman behind the bar said we couldn’t have a bucket of ice because he said they only have one! There were many occasions of requests never being passed on and there is obviously a serious communication issue. Even in the restaurant on a number of occasions the incorrect drinks and food were delivered to the wrong table. On our departure we requested our luggage to be brought down and we waited 20 mins for this to happen which put our driver under pressure to get us to the airport on time. We did call guest services during our stay but still nothing changed, there was no apology and she seemed not to take us seriously at all, and was quite jovial about our complaints. All in all it was a very disappointing experience from a service point of view and I would not recommend this hotel and I would not return. Such a shame for the Sofitel brand, I have been a Sofitel guest for nearly 40 years but have never been as disappointed as I have on this occasion.

False advertising: they state panoramic ocean views and show photo of times before high rises blocked the partial view in our 'SUPERIOR ROOM, 1 King Size Bed, Ocean Views' room. Missing mini bar, missing bath robes and daily newspaper. They had to bring the bathrobes up when asked why we only had 1 in the cupboard. No bottled water to 'save the environment', but they will happily sell you one. Advised to drink tap water, no jug in fridge to cool it. Their featured bedding they are so proud of, is an absolute joke! The duvet had next to no feather down in it, with the majority of it being the front and back casing only. It took complaining more than once for them to provide a 2nd duvet and a king blanket on the 4th and last night there!! The 'plush' king featherbed mattress was hollowed out on either side and hard in the middle. Ask for a different pillow if you don't like father pillows that start thick and thin down to 2cm high at you neck and your head at a 45° angle getting suffocated if your a side sleeper. In summary misappropriated pride for their bedding. Shower was hot, nice bath sheets, great block out curtains. Coffee pods nice, but cheap Nescafe instant coffee. Cleanliness substandard. I've stayed in cleaner more comfortable 3 star motels. See photos of Shower and bath. Dusty lifts, dirty windows sills as you overlook balcony on 3rd floor down to lobby. The heated outdoor pool was far from heated. The heated spa was dirty. Buffet breakfast was lovely and restaurant service good in BistroOn3. They were quick to remedy the off cream supplied for my coffee. BistroOn3 is advertised as luxury dining, but having the tables set for breakfast at 7 .30pm before your meal is served, wrecked the romantic dinner for 2 atmosphere. The $36 entree for 3 unpeeled medium sized Tiger prawns was overrated and overpriced. Sides are sold separately which make a simple main meal expensive. (TIP: quantity of sides were for 3 people, so share them). Having you room key cancelled around 10am when you had pre-booked late checkout at 12pm confirmed on arrival, was rather ordinary. They need to update their website to reflect reality, both on description and photography. overpriced and certainly not 5 star (with exception of professional and courteous manner of staff and having concierge.