Old Bahama Bay

This resort is entangled in an ongoing and lengthy legal dispute between the owner’s association and the management company. As a result the employees are caught in the middle. The dock employees are probably the least helpful. The pool bar and restaurant employees are surprising helpful and nice. The facilities are completely in a state of disrepair. It is obvious that there has not been any maintenance is many years. There’s only one reason to be at this facility and that’s if you’re boating back to the US from the Bahamas and you are waiting out a weather window.

The resort has potential to be nice. The restaurant is good. The staff is very nice but the facility is so rundown. It’s hard to get toilet paper , towels to the room. They give you just enough for a day. The pool was not heated and it was a little chilly in the morning and no one would swim. Beach chairs all broken. No pool towels. I think our room was one of the nicer ones, so run down. You could tell it was maybe nice like ten years ago. Would not rebook. 80 percent of the rooms are air bnb

We travelled by boat from Florida for 3 nights at OBB. Four of us guys and we planned to fish two days and then back to FL. We had 4 rooms in the peach colored building. The positive about our stay was that the food and service in the restaurant was good. We went to the beach upon arrival and the beach chairs were mostly rusted and broken, not a good start. After going to our rooms to get ready for dinner, we discovered that the water in two of the rooms (remember, all in the same building) smelled so foul you could not bathe in it nor could you use it to brush your teeth. The water in the other two rooms was fine. The two of us with foul water used the other rooms to shower and then complained to the front desk. Nothing was done about the foul smelling water (if you flushed the toilet you needed to open all doors to air out the foul smell). When we checked out, I brought two water bottles with samples of the foul water to the desk and again complained and stated we should not be charged full price for the two rooms with bad water. Each room for 3 nights, with resort levy, service charge and amenities fee was over a grand. They gave a credit for $60 for each of the two rooms with terrible water that could not be used. I would never go back!!!

I regret to inform you that I encountered several issues during my stay. I had booked two rooms, specifically requesting one near the dock due to a guest's mobility concerns. However, upon check-in, both rooms were located the farthest from the dock. After some back and forth, one room was moved slightly closer. Unfortunately, my room had a malfunctioning air conditioning unit that was quite noisy and not working. Since the phone wasn't working either, I had to walk to the office to report the issue. An engineer eventually arrived and couldn’t fix it, and I was then moved to another room. However, once settled there, the TV also didn't work. Again, I had to return to reception since the phone was still out of order in this other room too. A technician came and resolved that issue. Additionally, the coffee machine was not clean, so I took the initiative to clean it myself. The following day, the cleaning staff neglected to leave coffee and cream at the room. Supposedly there was bicycles available to use them and a daily fee was charged. However, when I attempted to use one, the office was closed, and all three bicycles located by the door were broken. When I checked out, I paid for both rooms as initially booked. However, a week later, I was charged for a boat slip that I neither reserved nor paid a deposit for. After numerous emails, the representatives insisted I made this reservation. Eventually, I received an email stating, "Please note that we refunded your card.." but I have yet to see the credit. I disputed the charge with my credit card company, and that process is still ongoing. My friend, who handled the deposit and booking, is still having issues with your office regarding the deposit, which should have been acknowledged since it was necessary for the reservation. As you can see, I was quite dissatisfied with your services. I hope you take this feedback into consideration for improvement, as there is significant room for enhancement in areas such as room service and booking management.

The video and pictures on the website are SO MISLEADING and have undoubtedly been taken 20 years ago. This place is desperately run down, coated in black mould on every surface and especially in the air-conditioning, and has an absolutely deplorable restaurant. The only upside is the beautiful location, but even that has its downsides as there is nothing in the far west of the island except abject poverty and it is an hour back to Freeport. The Old Bahama Bay might be palatable to fishers who stay on their boats and have their catch prepared by the kitchen, but we cut a 5-night stay down to one and headed back to Freeport (and eventually left Grand Bahama early).